Manager, Application Maintenance - Ottawa, Canada - CFMWS

CFMWS

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO WE ARE

The Canadian Forces Morale and Welfare Services (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services.

We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment.

THE ROLE

Under the direction of the Senior Manager, IM/IT Products, the Manager, Application Maintenance provides technical leadership in the development, implementation and maintenance of the software solutions.

They will focus on supporting the CANEX retail division in the development and evolutions of retail-specific technologies.

They manage the transition of software solutions from project phase to maintenance phase to ensure that the solutions can be supported and maintained.

They manage the resolution of the software-related issues, problems and defects through tracking, prioritization and escalation of support issues. They liaise with ITSS Service Desk to coordinate the resolution of client issues.

In addition, they coordinate the delivery of small-size projects with low risk and impact, such as meeting project implementation expectations and project success criteria including: quality, scope, budget and timelines.

QUALIFICATIONS NEEDED Education, Certifications and Licenses**College diploma or certificate in Software Development, Computer Programming or a related field AND several years of experience in software development, support and maintenance

Information Technology Infrastructure Library (ITIL) certification, an asset

Project Management Professional (PMP) certification, an asset

Experience

In systems analysis, data administration and software engineering
In software maintenance, support and development
In managing the software development lifecycle (SDLC)
In managing the implementation of software development projects
In personnel administration
In project management
In risk management
In change management
In server management
In developing and managing IM/IT contracts and consulting services
In retail technology

Competencies, Skills and Abilities
Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

LANGUAGE REQUIREMENTS
English or French Essential, Bilingual an asset

Reading:
Advanced Level

Writing:
Functional Level

Oral:
Advanced Level

BENEFITS AVAILABLE Health Benefits**:
Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance:
A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning:
A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development:

Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

Perks:
Discounts through CF One Member Appreciation.

OTHER INFORMATION