Program Support Partner, Quality - Peterborough, Canada - Peterborough Regional Health Centre
Description
Department
CA:
ON:Peterborough
Position Status
Full Time Permanent
Types of Shifts
Days (8 Hour Shifts)
Average Number of Hours per Week
Why Work for Us
Pe terborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century.
With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.
We wouldn't be the hospital we are today without the people and nothing is more important to us then our team of dedicated employees.
At PRHC, we pride ourselves on creating an maintaining a workplace of choice, where people are valued, recognized, and treated with respect.
We offer competitive and comprehensive benefit plans, a pension program with matching, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development.
Position Information
Job Specifications
Corporate Leadership
- Incorporates a patient and family
- Facilitates teams through systems level evaluation activities intended to identify root
- Supports team navigation of the quality framework to guide quality improvement
- Leads team through the designing of work systems with the aim of improving flow and freeing time for activities that directly improve patient experience, safety and outcomes.
- Participates in the creation of a culture of critical inquiry through the utilization of
- Prepares reports, briefing notes and presentations for all levels of the organization,
- Supports assigned projects to achieve targeted improvements and develops reporting
- Establishes and nurtures a continuous improvement culture through coaching and
- Guides teams through the accreditation process by supporting the identification, d evelopment and implementation of initiatives that support maintenance of our
- Supports integration of the patient experience in improvement activities and utilizes
appropriate.
Program Support:
- Serves as a consulting liaison and resource for program and medical leaders in quality
- Coaches and mentors directors and managers in planning and implementing program and
improvement plans.
- Supports programlevel quality improvement planning and helps to e nsure initiatives remain on track according to a welldeveloped project plan and leveraging project management methods.
- In partnership with Decision Support, reports on and review s performance indicators to
to monitor and refine improvements.
- Supports program, unitbased and corporate councils and committees, such as the Patient & Family Advisory Committee (PF AC ).
Education
- Identifies and meets own learning needs by attending and presenting at conferences,
- Maintains expert skills/knowledge of standards, and best practices related to quality by
procedures.
- Maintains specific and up to date knowledge of national, provincial quality improvement initiatives and priorities.
- Conducts presentations and educational sessions as required to support quality initiatives and the PRHC Clinical Information System.
- Maintains current knowledge of quality/performance improvement literature, methods and tools.
Essential
- 35 years experience in acute health care setting, quality improvement role or equivalent.
- Proven e xperience in Quality Improvement methodologies.
- Excellent interpersonal skills and ability to provide service excellence for staff, physicians, patients and families.
- Proven experience implementing continuous improvement strategies at direct customer level, combined with the ability to explain it in layman's terms.
- Excellent problem solving, decisionmaking and critical thinking skills.
- Ability to engage, integrate, and consider multiple stakeholder perspectives.
- Excellent organizational skills and ability to handle multiple
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