Service Desk Technician - Ottawa, Canada - DXC Technology

DXC Technology
DXC Technology
Verified Company
Ottawa, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Our
DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device.

We empower a personalized experience that enables employees to work seamlessly and securely.

-
Responsibilities:_

  • Identify performance issues proactively.
  • Works within strict time scales and elevates incidents within defined time windows.
  • Uses proactive monitoring procedures/tools to identify problem prevention opportunities.
  • Change Management.
  • Configure system hardware, software and network components to meet established standards with assistance.
  • Perform routine installations and/or configurations.
  • Perform routine maintenance.
  • Understands the impact of operations delivery on the customer's business.
  • Contribute to team's ability to meet target goals through participation in continuous service improvement initiatives.
  • Responds to customer
- relations problems promptly and appropriately.

  • Takes ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources.
  • Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
  • Work effectively in a multicultural environment.
  • Respond to service, product, technical, and customer
- relations questions.

-
Education and Experience Required:_

  • High School Diploma or equivalent; may hold 2 year posthigh school Degree (technical field); may hold Bachelor's degree.
  • May hold entry level certification(s) in field of work.
  • Typically, 35 years of working experience in related fields.
-
Knowledge and Skills:_

  • Ability to resolve or assist in the resolution of complex Customer problems.
  • Able to demonstrate good oral, written, and telephone communication skills.
  • Ability to build and maintain relationships with customers, peers, and support partners.
  • Able to understand Customer system environments with associated business needs.
  • Ability to work in a team environment, which may be local, global, virtual, or multi
- functional.

  • Demonstrate good teamwork with peers.

Job Types:
Full-time, Permanent


Pay:
$15.50-$37.55 per hour


Benefits:


  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • At least 3 years of Windows operating system support

Experience:


  • IT support: 3 years (required)
  • Change management: 3 years (required)
  • Windows: 3 years (required)

Work Location:
In person
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