Remote Concierge Specialist I - Mississauga, Canada - Stealth Monitoring

Stealth Monitoring

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our customer service/advanced monitoring solutions professionals can keep cool while juggling multiple tasks. They have the charisma of a President and the attention to detail of a surgeon. Our Customer Service department is the face of Stealth Monitoring in this growing vertical of our business.

Supplementing a security concierge, the customer service representative is responsible for monitoring multiple sites concurrently while delivering a high-level of customer service to our clients.

Key Duties/Responsibilities

Build relationships with residents of sites in order to enhance ability to recognize potential issues/provide excellent customer service
Track in/out activity of guests to the site to identify suspicious activity
Manage delivery and pickup of parcels
Monitor all security features of a given site to guarantee all equipment is in working order and detect suspicious activity
Data entry for vehicle tracking log sheets at other sites
Control all site software (FrontDesk, Guardall) as required
Manage booking of site amenities, visitor parking, etc.
Perform reception calls
Perform other duties as assigned from time to time including, but not limited to, the monitoring of construction sites

Qualifications

Post Secondary degree or equivalent practical experience
12 Years of Experience in a Customer Facing/Sales Role

Core Competencies

Excellent written and verbal communication skills, interpersonal and collaborative skills
Selfstarter: demonstrated initiative and problemsolving skills and willingness to learn
Must possess solid computer skills (MS Office)
Must look presentable given the clientfacing nature of the role
Must be fluent in French and English

Working Conditions