Technical Support Analyst 1 - Ottawa, Canada - The Ottawa Hospital

The Ottawa Hospital

Verified Company

Ottawa, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

About The Ottawa Hospital:

Inspired by research and driven by compassion
The Ottawa Hospital (TOH) is one of Canada's largest learning and research multicampus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex healthcare challenges while continually engaging with the community to support our vision for better patient care.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for highquality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information:

This position will be across all three campuses.

Rotation/Shifts:

Days, 8 hour shifts.

Basic Requirements:

College diploma, Undergraduate degree or equivalent experience in a related field;
Experience in IT supply chain procedures and processes;
Two (2) years experience in a computer technical environment;
Excellent customer service skills including patience and diplomacy;
Knowledgeable in HelpDesk best practices;
Team player with demonstrated commitment to service excellence;
Knowledge of Microsoft's Windows operating system environment;
Experience in supporting clients in a field technician role;
Experience in computer hardware support services, technology and network communications;
Strong analytical and problemsolving skills;
Strong interpersonal skills;
Excellent organizational and time management skills;
Ability to work independently with mínimal or no supervision

Preferred Qualifications:

Experience with macOS, iOS and iPadOS devices;
Knowledge of IT/Telecom technology terminology;
Experience with ServiceNow, Office 365, EPIC;
Proficiency in English and French oral expression (advanced level) and comprehension (advanced level);
Experience with powershell scripting and understanding of API's.

What you can expect from us:

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the worldclass care, exceptional service and compassion we would want for our loved ones.
We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.
The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our inhouse Learning and Leadership Development team to help align your goals with your career objectives.
The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.