Field Service Branch Manager - Calgary, AB, Canada - WF Steel & Crane

Description

We're in search of a dynamic and meticulous Service Manager to join the Service Operations team at WF Steel and Crane.

In this role, you'll oversee the seamless functioning of our service department, ensuring heightened customer satisfaction. This involves leading a team of service professionals to deliver exceptional service experiences while maximizing efficiency and productivity. Your responsibilities will also include managing service contracts, tracking performance metrics, and addressing all requests promptly.

If you possess a strategic mindset, strong leadership abilities, and a passion for delivering top-notch customer experiences, we're excited to receive your application.

We offer competitive compensation packages, comprehensive health benefits, and a supportive work environment that fosters collaboration, innovation, and career growth.

Key Responsibilities:
Lead and manage the service department, ensuring efficient service delivery and customer satisfaction.
Cultivate and maintain strong customer relationships, understanding their needs and providing tailored service solutions.
Develop and execute service strategies to elevate customer experience and achieve service objectives.
Monitor service metrics and analyze customer feedback to identify areas for improvement and implement corrective measures.
Recruit, train, and mentor service staff, fostering a culture of excellence and supporting professional development.
Serve as a point of escalation for complex customer issues, demonstrating effective problem-solving skills and conflict resolution.
Foster a customer-centric culture within the service team, emphasizing empathy, professionalism, and effective problem-solving


Your Tasks:
Oversee the service department, including staffing, training, and performance management.
Establish and enforce premium service standards and procedures to ensure consistency and efficiency.
Evaluate the performance of the service team, offering feedback, coaching, and recognition to drive excellence.
Ensure timely and accurate completion of service requests, work orders, and documentation


Skill Requirements:
5 or more years of experience in a supervisory or leadership role
Excellent people management skills
Ability to work directly with clients to collaboratively solve complex issues
Commitment to a strong safety culture, providing high quality services to clients
Excellent organizational skills
Ability to effectively communicate in in the English Language.
Knowledge of overhead crane service
Ability to efficiently use common industry software and Microsoft Suite