IT Support 6yr(Remote/local to Montreal/french) - Montréal, Canada - Compest Solutions Inc
Description
IT Service Desk (French)
Must be Local to Montreal, QC but REMOTE (100%)
Rate CAD$20/hr. on Inc/Corp to Corp
Technical skills
2. Very good knowledge on VPN concepts and working experience in VPN troubleshooting
3. Working experience in Internet troubleshooting and wireless routers
4. Knowledge on active directory, domain controllers and good exposure to active directory concepts
5. Working experience in password reset tools and self
- Troubleshooting
experience using remote control tools (example: Bomgar, LogMeIn, TeamViewer) - Troubleshooting skills and experience in handling Exchange (Outlook)/Lotus Notes environment
Management skills
- Skills in written and verbal communication.
- Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolution
Mandatory skills
- Knowledge of principles and operations of computer systems and related peripheral equipment
- Ability to analyze and troubleshoot users' problems via the telephone
- Ability to maintain knowledge of current technology and able to learn new technology
- Ability to communicate professionally, accurately and effectively, both verbal and written, as well as on the telephone
- Ability to understand and respond to user questions in an effective and courteous manner
- Ability to convey technical procedures and directions in layman's terms
Proficiency with operating systems, including Windows and MacIntosh's operating systems
- Possess advanced knowledge and understanding of networking and personal computer hardware
Good knowledge on VPN concepts and troubleshooting VPN connections
11. Knowledge on Virtual Machines / Citrix
- Knowledge/exposure on ticketing tools like
Remedy, ServiceNow - Knowledge on active directory, domain controllers etc. and exposure to password reset tools
- Troubleshooting experience using remote control tools like Bomgar
Regards,
Team Compest Solutions Inc
D:
Job Type:
Fixed term contract
Contract length: 12 months
Salary:
$18.00-$20.00 per hour
Schedule:
- 8 hour shift
Experience:
- IT Support/IT Help desk (French): 7 years (preferred)
- VPN troubleshooting: 7 years (preferred)
- Local to Montreal, QC: 4 years (preferred)
- MacIntosh's operating systems: 7 years (preferred)
- VPN concepts and troubleshooting: 7 years (preferred)
- Virtual Machines / Citrix: 7 years (preferred)
- Remedy, ServiceNow: 7 years (preferred)
- Bomgar, LogMeIn, TeamViewer: 7 years (preferred)
- Quebec: 5 years (preferred)
Language:
- French and English (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
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