Service Advisor - Mississauga, Canada - Trimac Transportation

Trimac Transportation

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHY TRIMAC?

THE ROLE

The Service Advisor will be a member of a team accountable for the ongoing delivery of services to the Truck line group by dealing with all maintenance issues that arise for our equipment.

RESPONSIBILITIES

Being the face of National Tank Services (NTS) to the drivers, dispatch, and truckline for all inquiries regarding units or equipment PM services and repairs
Answer the Fleet Service Centre calls and assist drivers with minor maintenance issues to get them back on the road. Then escalating service as required whether through an NTS facility or 3rd party vendor
Provide dispatch and driver with ETA's and updates on repairs
Selection and management of thirdparty vendors to deliver consistently highquality services across the NTS and Trimac operating theatre
Issue purchase orders to vendors for onroad repairs and inspections.
Manage open standard and vendor repair orders
Approve quotes on repairs at 3rd party vendors so we insure the prudent use of company capital in a timely fashion
Coordination of fleet preventative maintenance (PM) services for domiciled units to meet company and regulatory requirements either internally or with thirdparty providers
Advise Truck line of any damage to our equipment that isn't associated with daily use
Vendor performance/dispute management to ensure swift return of units to service at the best cost
Review completed paperwork from vendors for inspections and look for billing errors regarding work performed and SRTs
Identification and management of regulatory/mission critical repairs identified by drivers and NTS field staff
Adjudicating resolution of conflict related to Reason for Repair issues between NTS and Trimac, escalating when required
Assist in tracking and updating retorques as required
Meeting all associated NTS Service Center SOPs
Manage costs on a company credit card and code as required for reconciliation
All other duties as assigned

SKILLS

Team player who earns the trust of their team
Ability to resolve conflict breaks down barriers
Solid decisionmaking ability
High tolerance for ambiguity
Demonstrated ability to thrive and maintain focus in a dynamic environment

REQUIREMENTS

Mechanical knowledge
Minimum 3 years of experience in a similar role
High school diploma
Bilingual French/English would be an asset not required but preferred

SAFETY COMMITMENTS

We make Safety a part of every decision.
We make Safety personal.
We have the courage to intervene.

Trimac Transportation is an equal opportunity employer that is committed to employment equity. We value a diverse workforce and are committed to hiring practices that are fair and equitable.
**We appreciate your interest and taking the time to apply; however, only those selected for interviews will be contacted. Thank you