Product Operations Specialist - Quebec City, Canada - Hitachi Energy

Hitachi Energy

Verified Company

Quebec City, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society.

Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth:
Diversity + Collaboration = Great Innovation

The Product Sales & Order Representative shall be responsible for to support development of quotations, order entry, order management, invoicing and collections for the product business within the Automation & Communication operating unit.

Responsibilities:

Quotation Management
Develop quotations in support of the Automation & Communication product business, including product verification, costing, pricing and proposal preparation.
Achieve target performance in process KPIs including quote lead time, quote on time delivery and margin.
Product Order Entry & Management
Process orders in support of the Automation & Communication product business, including order entry, requisitioning, invoicing & collections
Interface with the procurement/supply chain organization to ensure supplier deliveries meet customer requirements
Achieve target performance in process KPIs including order cycle time, OTD and COPQ.
Customer Service

- "Yes, we can" mindset and behavior.

Strong customer focus and ability to build trust and longterm relationships
Act as advocate for customer to internal partners
Work as partner to BU and Front-End sales organizations to deliver best possible customer experience.

Your background

5+ years experienced professional including 3 years in product sales/customer service roles.
BS or BA in engineering, order management, logistics, supply chain or equivalent industry experience.
Great customer focus
Experienced in high volume transactional business processes including quotation and order management.
Prior experience in trade/resell businesses a plus.
Sufficient experience/confidence to effectively communicate across all levels of the local business.
Business mindset, responsiveness, strong sense of ownership, selfdriven, willingness to explore.
Fluent French & English a must. Spanish a plus.

More about us

Publication date:

Reference Number:

CA _E3