Bilingual Customer Service Specialist - Toronto, Canada - CMLS Financial

CMLS Financial

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual Customer Service Specialist (Call Centre)

Calgary, AB, or Toronto, ON

Passionate about customer service? Experienced in the mortgage industry? Looking for a team-oriented, fast-paced environment to grow your career? Look no further - join our CMLS team as a Bilingual Customer Service Specialist (CSS) today.

About the Role:

Maintains and builds positive customer experiences by providing exceptional customer service
Adheres to verification processes to ensure protection of private information
Maintains a thorough knowledge of mortgage products and services
Quickly and accurately completes transactions within Service Level Agreements (SLAs)
Ensures documentation and guidelines of policy/procedure are followed, and captures detailed notes in customer files
Manages and resolves customer concerns or issues
Promotes and supports customers with our selfserve Customer Portal (i.e., registration, navigation, password management)
Ensures adherence to schedules to support team coverage
Collaborates with, and connects customers to specialized departments, as necessary

This role is for you if you have:

Post-secondary degree or diploma in business an asset

years in residential mortgage administration or financial services
years in customer service

Bilingual (English and French) (both verbal and written) required
Call Centre experience an asset
Exceptional customer service skills
Strong interpersonal relationship building and listening skills; ability to defuse conflict when needed
Strong analytical and problemsolving skills
Excellent oral and written communication skills
Strong organizational and time management skills
Demonstrates professionalism, judgment, and integrity in daily operations
Has proactive approach with the ability to take initiative and work independently
Strong computer and digital literacy skills, ability to work on multiple systems at one time
High attention to detail

Benefits and Perks
Some of the benefits we offer at CMLS are:

Health and Wellness Spending Accounts
Health, Drug, Vision, and Dental benefits
Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays)
RRSP Matching Program
Maternity / Parental Leave Top Up Program
Discounted gym memberships
Travel assistance and EAP
Business Casual dress code
Company social events + sport teams
Hybrid work arrangements and telecommuting opportunities
And more

Who are we?

Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors.

We have over 45 years of experience, 20,000 clients, $25 billion in assets under administration, and offices coast to coast.

Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important mortgage services.

What sets us apart is our customer forward approach.

Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs.

You will love working here

Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture.

We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven.

Our employees are able to gain valuable industry exposure, lots of learning opportunities, and truly impact the business.

We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.

Equal Opportunity Employer

We want to hear from you

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Poste :
Spécialiste bilingue au Centre d'appel

Calgary, AB, or Toronto, ON
Le spécialiste du centre d'appel représente pour nos clients notre premier contact.

Il est responsable à la fois de recevoir des appels entrants ainsi que de faire des appels sortants; de répondre au courrier électronique et d'autres types de communications directement avec nos emprunteurs.

Le spécialiste des centres d'appels doit avoir une bonne compréhension et connaissance de tous les aspects reliés aux hypothèques afin d'être en mesure de répondre rapidement, efficacement et avec précision aux questions des emprunteurs et de répondre à leurs besoins.

Le titulaire doit également être en mesure de désamorcer les conflits en cas de besoin. Le spécialiste du centre d'appel travaille directement avec l'emprunteur et l'équipe de direction ainsi qu'avec d'autres partenaires commerciaux.

Responsabilités: