Customer Experience Specialist - Toronto, Canada - Manion Wilkins & Associates

Manion Wilkins & Associates

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT US
We're Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services.

Providing solutions to streamline the administration of an organization's pensions and health benefits, we know how to deliver the highest value.

Manion leads the way in web-based plan access and administration, making it possible for Canadians to live healthy lives.

YOUR ROLE

WHAT TO EXPECT

YOUR IMPACT

You understand the importance of delivering a positive customer experience being a advocate for you customer you are a multitasker who also manages your workload effectively.
You are resilient You can move forward after a challenging customer interaction and maintain a professional and engaged environment.
You are a positive role model who supports the needs of the business in the presence of your peers, and our clients.
You contribute to solutions and add to the team functions.
You provide elevated support for all client inquiries.

THIS IS YOU

You are an excellent communicator, in a corporate setting.
You are a strong listener and a team player.
You work to understand the customer's problem and can provide an appropriate resolution as needed.
You are tech savvy and can use the designated software at an advanced level.

THIS IS NICE

You have 1+ years' experience in a customer facing role. Great if you come from a call center/customer service background.
You have Post-Secondary Education
You have participated in an employee group benefits plan as a plan member at a prior employer
Bonus if you are bilingual French speaking (written and verbal communication is an asset).

WHAT YOU'LL GET

You will get a consistent schedule, between core department hours.
You will get competitive benefits and group RRSP plans.
You will get comfortable compensation with internal growth opportunities.
We have fitness incentives, and corporate discounts.
Flexible office arrangements
Free onsite parking
Career development

CORE COMPETENCIES

We want you to be able to look beyond your desk and see how you fit into the whole department as a person and as an employee.

We expect you to be fully engaged as you learn and grow with us, and not just watch the clock tick down.

You'll be a perfect fit if:
You are
Customer Focused - in everything you do, you put the people we serve.

You are
People Oriented - you build strong working relationships with different personalities quickly. People enjoy being around you.

You are a
Team Player - you look for ways to pitch in, and work well with a variety of personalities.

You have
Resilience - you drive yourself to achieve your daily, weekly and monthly targets and key performance indicators. When you're under pressure, you rise to the occasion.

WHY YOU WILL LOVE WORKING FOR MANION
Your work week will be 37.5 hours a week, working weekdays for 7.5 hours daily, with occasional overtime. We ensure salary for all roles will be comfortable and commensurate with experience. We value our people and have comprehensive benefits for our staff.
We have tenured staff at Manion, and there are good reasons for that. We take time to hand pick our people and ensure each individual is doing work that is meaningful. The biggest reason we love coming to work is that we love working together. This is a fun, vibrant community to work in every day. We know each other by name and celebrate achievements as a family.