Sync Operator - Newmarket, Canada - Util-Assist Inc.

Util-Assist Inc.
Util-Assist Inc.
Verified Company
Newmarket, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

SYNC OPERATOR

Who We Are:


Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States.

Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business.

Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape.

To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services.

Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.


Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles.

We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow.

Util-Assist's flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you.

We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace.

Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.


What We Need:


The Sync Operator is responsible for managing smart meter data and identifying/investigating meter communication issues for their portfolio of clients.


What You'll Do:


  • Collect data and conduct data analysis, review reports, manage, and resolve exceptions (errors) across multiple systems
  • Verify AMI meter data and monitor for issues
  • Issue and monitor service orders
  • Troubleshoot problems related to AMI business processes to determine possible solutions; present options to the business which will determine new policies and procedures
  • Analyze data and identify use cases that translate into business benefits
  • Prepare a daily summary identifying system service level commitments and key performance indicators
  • Identify and implement new ways to enhance business processes
  • Update business processes using Microsoft Word and IBM Blueworks Live
  • Lead regular update meetings with customers
  • Act as a liaison between the customer and vendors
  • Assist with ad hoc testing initiatives
  • Provide cross support within the department and with other teams

What You'll Bring:


Experience and Education:


  • University degree in Computer Science, Information Systems or Statistics
  • 35 years of utility sector experience preferred, including familiarity with AMI, MDM/R, CIS, or ODS
  • Intermediate knowledge of data analysis practices and statistics
  • Intermediate knowledge of Oracle and SQL Server
  • Intermediate knowledge of visualization dashboards
  • Basic knowledge of the Utility industry
  • Basic knowledge of data flow processes

Skills:


  • Programming language skills, such as SQL, Oracle, and Python
  • Ability to analyse, model and interpret data
  • Superior analytical and problemsolving skills
  • A methodical and logical approach
  • The ability to plan work and meet deadlines
  • Accuracy and attention to detail
  • Proficient documentation skills
  • Superb customer service communications skills, both written and verbal
  • Team player with strong interpersonal skills
  • Selfmanagement skills including the ability to work with mínimal supervision

Working Conditions:


  • Hybrid office environment
  • A successful SIN and passport clearance along with a police vulnerability check is required

What We Offer:


  • A competitive base salary
  • Worklife balance with flexible working arrangements (including working from home during the pandemic)
  • The opportunity to work with an innovative company that is on the leading edge of technology
  • Plenty of opportunity for career advancement in a fastgrowing company
  • A resultsdriven environment
  • True team collaboration
  • A fun, social, awardwinning culture

Company Benefits:


  • EAP (Employee Assistance Program)
  • Hybrid workforce
  • Flexible working hours
  • Career development opportunities
  • Parental leave topup
  • Three (3) month waiting period to be enrolled
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