Supervisor, Administrative Support - London, Canada - ClaimsPro LP

ClaimsPro LP

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
ClaimsPro LP

Supervisor, Administrative Support - Southwestern Ontario

Job Titles and number of people that report to this position:

2
Support staff

Remote

Based in London with some travel to surrounding areas
Hybrid throughout SWO branches, Barrie, Hamilton, Kitchener, London, Simcoe and Windsor
Position Summary: Management & oversight of Adjuster support team.
Responsibilities:
Provide day to day management of admin support team within the District of Southwestern Ontario
Manage and oversee workflow in the pool and completion of pool tasks
Mentor, train, and develop direct reports
Respond to daily inquiries from adjusters as needed related to support staff and accounts.
Interviewing and hiring of additional staff, as required in conjunction with the BM's and DM.
Complete yearly performance reviews for direct reports
Manage daily scheduling needs (vacations, sick days, etc.) for direct reports.
Responsible for aged accounts database; handle requests/inquiries for back up information regarding outstanding A/R
Complete monthly QA reviews for direct reports
Identify and triage new claims according to line of business
Coordinate and update the ECS call lists as required
Process Bordereaux reports as required
Coordinate scheduled audits (collection of required files, tracking the distribution of files, etc.)
Support management with onboarding of new hires, as needed
Other duties as required by management
Education, knowledge and experience required:
Post secondary education or certification in related studies
Minimum of 3 years previous supervisory experience required
Previous experience in the insurance industry an asset
Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint, Explorer)
Previous experience and comfort level using other software/databases
CIP credits an asset
Ability to obtain Ontario Insurance Adjuster License
Competencies required to succeed:
Professional demeanor and strong customer service skills
Superior communication skills both written and verbal
Strong organizational skills with an ability to reprioritize tasks and manage time effectively
Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
Ability to work well under pressure and maintain composure in a fast paced and changing environment
Reliable and punctual
Ability to work independently with minimum supervision
Ability to use good judgment and hit the ground running
Individual must demonstrate the ability to direct staff and work effectively in a team environment
Passionate about people and quality, enjoy mentoring others and have previously demonstrated the ability to motivate individuals
A positive, "can do" attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
Demonstrated ability to be proactive in identifying and implementing solutions