Bell Services Agent - Vancouver, Canada - Pan Pacific Vancouver

Pan Pacific Vancouver

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

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KEY RESPONSIBILITIES:

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The key responsibilities of the Bell Services Agent include but are not limited to:

Delivers luggage to guest rooms; Explains guest rooms and Hotel facilities to guests.
Delivers items to guests such as message, keys and gifts.
Answers calls and inquiries at luggage attendant's desk; maintains organization of Bell Services office including clipboards, notice boards, garbage and filing cabinets.
Stores items for guests and records all group porterage.
Assists Door Attendant to ensure smooth flow of traffic at the Front Door; alerts security of undesirable situations or individuals.
Completes incident reports for situations that may require followup or documentation.
Greets guests and nonguests on arrival and departure from Hotel opens and closes vehicle doors
Attends to luggage requirements of guests when arriving/departing from hotel
Ensures Front Door is attended at all times; Assists guests with transportation requirements: taxis, buses, etc.
Answers inquiries about Hotel, Canada Place and the city surroundings;
Answers telephone and works on computer at Attendant desk as needed
Assists other departments when required.
Performs other related duties as required

Physical Demands

Must be physically fit involves long periods of standing; requires lifting of large quantities of luggage.

COMPETENCY PROFILE:

Must be extremely well organized and detail oriented; ability to be able to balance technical and guest service successfully in a polished professional manner is critical.
Must possess excellent interpersonal and communication skills; contributes an energetic and positive attitude to the hotel atmosphere; ability to handle high volumes of challenging guestrelated interactions with professionalism.
Must have demonstrated the ability to work effectively under pressure and handle sensitive guest related situations.
Maintains professional business confidentiality as required.
Individual must be highly motivated and able to work under pressure with mínimal supervision

SELECTION CRITERIA:

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Qualifications and Technical Experience:

Previous experience as a Bell Services Agent in a hotel is preferred
Knowledge of Hotel facilities, security precautions and sound knowledge of the Vancouver area is required
Opera experience is considered a strong asset
Fluent spoken English is mandatory; additional language(s) is considered an asset