Ottawa Escape Room Maintenance Supervisor - Escape Manor
Description
The Ottawa Escape Room Maintenance Supervisor is responsible for inspection, repair and upkeep of 15+ escape rooms across 4 venues in the Ottawa region under the guidance of the Director of Escape Operations and executive leadership.
In addition, the Escape Room Maintenance Supervisor will temporarily oversee the adherence to standard operating procedures and policies in the Director's absence.
- Attend regular venue inspections with managers
- Create task lists to address deficiencies and repairs in experiences with clear deadlines
- Follow up on repair and maintenance todo list
- Use Trello to document lists and progress as a ticket management tool
- Chair biweekly meeting with area managers to review lists and problem areas
- Prepare a weekly progress report for executive management (Chris, Steve, Ben)
- Work with management to schedule maintenance from qualified professionals when they are beyond the team's scope of skill sets.
- Review NPS scores on weeklybasis and provide feedback to management teams
- Consult with frontline teams for firsthand feedback
- Work with management to have every staff member in the building play all of the escape rooms.
- Oversight of standard operating procedures, ensuring frontline staff are adhering to escape operation policies
The Escape Room Maintenance Supervisor will work a flexible schedule and must be able to reliably get to all Escape Manor venues in the Ottawa region, including the Diefenbunker in Carp.
The Escape Room Maintenance Supervisor contract would begin September 2023 through March 2024. Continued employment may be a possibility looking ahead to 2024 needs.
Job Types:
Full-time, Part-time, Fixed term contract
Contract length: 6 months
Part-time hours: 30-40 per week
Salary:
$35,000.00-$50,000.00 per year
Benefits:
- Discounted or free food
Flexible Language Requirement:
- French not required
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Supplemental pay types:
- Tips
Work Location:
In person
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