Reservations Associate - Brampton, Canada - Canadian National Railway

Canadian National Railway

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At CN, everyday brings new and exciting challenges.

You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track.

We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference.

You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary
The Reservation Associate is responsible for carrying out daily coordination of domestic and OSM Intermodal reservations at CN.

The role ensures adequate reservations and gate appointments are provided and that traffic is protected for maximum daily capacity with minimum left-behinds and optimized slot utilization.

The incumbent collaborates with team members across multiple Intermodal groups to plan, prioritize, and optimize train movement across the network.

The position is also accountable for ensuring continued stakeholder engagement.

Main Responsibilities
Reservation Execution

Collaborate with Intermodal Planning Team to ensure efficient capacity is provided as well as loading of traffic per reservation and block requirements daily
Support daily execution of train plan
Collaborate closely with terminals on priority loading
Collaborate closely with Planning team on daily block plans, including prioritizing customer requirements and terminal capacity
Monitor vessel cutoffs and prioritization of terminals
Adjust and communicate daily loading across the Intermodal Network and various Intermodal groups
Manage reservations without compromising leftbehinds
Optimize train and slot utilization across the network
Communicate reservations and leftbehinds internally and externally
Coordinate priority loading with terminals across the network
Reduce carter wait time by monitoring and providing gate appointments for the carter community when applicable
Recognize customers that are producing no shows or late cancellations per RV compliance, and resolve in a timely manner

Stakeholder Engagement

Ensure stakeholders understand and are able to execute daily plans for the entire network
Focus on bridging gaps and maximizing synergy within overall supply chain
Manage and maintain relationships, communication and collaboration with customers, including Intermodal Terminals, Intermodal Planning, and customer service groups
Provide adequate RVs and gate appointments for customers and carters while maintaining fluidity and safety within Intermodal terminals

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The incumbent must be available to work shifts and weekends if necessary. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress

Requirements:

Experience

Transportation or Logistics

Minimum 2 years of transportation or logistics planning experience
Experience interacting with customers
Experience in logistics management
Experience with CN's Intermodal network
Any experience for these above would be considered as an asset

Education/Certification/Designation

Bachelor's Degree or College Diploma in Transportation, Logistics, Business Administration, or equivalent

Competencies

Cultivates relationships to proactively support customers' supply chain needs or those that support them
Develops solutions that align with customers' expectations to increase satisfaction
Shares timely information within and across functions to get things done effectively
Collaborates with key internal stakeholders to enable higher productivity
Builds and maintains an internal network to support a better overall work experience
Inspires others with impactful communications and adapts to the audience
Applies analytical thinking to make recommendations that pursue sustainable performance
Continuously innovates to create value, without compromising on safety and quality
Deals with pressure and change by staying calm to quickly adapt to changes

Technical Skills/Knowledge

Knowledge of Transportation, Intermodal Operations, Logistics and Supply Chain systems
General Microsoft computer skills including Excel and MS Access
Knowledge of CN Systems including Service Reliability System (SRS), Right Time Business Intelligence (RTBI), Oasis and Pegasus
Working knowledge of terminal and yard operations
Any knowledge for any of the above would be considered as an asset

About CN
CN is a world-class transportation leader and trade-enabler.

Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.

As the only