Customer Service Representative - Saint-Laurent, Canada - DGI Supply, A DoALL Company

DGI Supply, A DoALL Company

Verified Company

Saint-Laurent, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

DUTIES AND RESPONSIBILITIES:

Log into phone system and use appropriate codes for activities
Effectively manage work hours and demonstrate strong organizational skills
Process requests for quotations, order entry and product questions from customers
Ensure accurate order entry and timely feedback to customer inquiries
Serve as a role model for peer group and new hires
Monitor and review performance to operational metrics, order processing and service level reporting
Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities
Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction

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Bilingual in French & English:

SKILLS AND EXPERIENCE REQUIRED:

Excellent listening skills and the ability to empathize with customers
Thorough, organized and systematic in approach to work
Bilingual in French and English
Strong verbal and written communication skills
Skilled at establishing and maintaining effective working relationships
Ability to manage self in a fastpaced business environment
Moderate to advanced skills in technology
Bachelor's degree in a related field or three years of customer service experience
History of successful customer service roles
Proven ability to use operating systems and other thirdparty software to service customer needs effectively
Professional maturity, integrity and a positive attitude
Industry knowledge desired but not required
Strong ability to work well under pressure
Passionate, Adaptable, Customer Focused and Teamwork oriented
Strong sense of urgency and accountability

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