Coffee Systems Technician - Greater Toronto Area, Canada - TFI Canada
Description
TFI Canada - Coffee Systems Technician
Job Summary:
A Coffee Systems Technician will be responsible for performing offsite and onsite maintenance/repairs to commercial coffee machines of Commercial Food Equipment sold by TFI.
As a Coffee Systems Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment.
If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.
Job Duties:
- Installing, maintaining, repairing, and testing several different models of commercial coffee systems.
- Interacting with our customers and ensuring that their concerns are addressed in a professional and courteous manner.
- Responding quickly and efficiently to service calls/PMs/Installs.
- Assessing and completing repairs quickly, efficiently, and accurately.
- Effectively handling service requests and work orders using TFI's mobile service (tablet) system.
- Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van.
- Training with other technicians on preventative maintenance and service procedures.
- Maintaining relationships with customers by examining concerns, identifying solutions, and recommending system improvements.
- Selling additional services and products by recognizing opportunities to upsell.
- Responding to oncall service emergencies on select evenings and weekends.
- Some overnight travel required (company credit card, gas card and per diem provided).
- Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position.
Requirements:
- Technical experience repairing equipment with boilers, pumps, controls, etc.
- Mechanical, electrical, or industrial maintenance License and experience a plus.
- Ability to comprehend and communicate detailed instructions in English orally and in writing.
- Ability to multitask and establish priorities.
- Knowledge and ability to work on 110v up to and including 220v system and equipment.
- Knowledge of local, provincial, and federal workplace compliance regulations, ordinances, and legislation.
- Possess a valid driver's license.
- Able to work well under pressure.
- Attention to detail.
- Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns.
- Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly.
- Any second language is an asset.
Position Benefits:
- Fulltime position.
- A company culture that values ideas, initiatives, and personal growth with a strong emphasis on rewarding positive contributors to the overall culture.
- Excellent compensation packages including Health & Dental benefits, Pension Plan and Competitive Wages.
- Frequent and World-Class Training Opportunities at our Manufacturer Partners in the United States.
- Continuous opportunities for personal growth by working on multiple equipment lines, with a variety of different model types and challenging problems.
- Use of a company vehicle to conduct service visits.
- TFI supplies every technician with the most up to date technology in the industry, including tablets and smartphones operating innovative cloudbased software.
- TFI provides all the training and tools to be successful in this position.
- Technicians paid door to door
Job Types:
Full-time, Permanent
The hourly rate will vary depending on experience. Position starting at $24.50 per hour.
COVID-19 considerations:
TFI abides by all local health and safety regulations. Staff are provided with all necessary PPE to perform their duties safely.
Job Types:
Full-time, Permanent
Salary:
$24.50-$32.00 per hour
Benefits:
- Dental care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- Overtime
Experience:
- Equipment repair: 1 year (preferred)
- IOT: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location:
On the road
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