Supervisor - Holiday Inn & Staybridge Suites - St. Catharines, Canada - Heart of Niagara Hotels

Heart of Niagara Hotels

Verified Company

St. Catharines, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Holiday Inn & Staybridge Suites

Heart of Niagara Hotels

Job Title:
Supervisor**
Department - Guest Service

Industry:
Hospitality

Reports to:
General Manager, Guest Service

Job Overview:

Are you a dynamic leader with a passion for providing exceptional guest experiences? Holiday Inn & Staybridge Suites is seeking a Hotel Guest Services Supervisor to join our team and elevate our guest service standards to new heights.

As the Hotel Guest Services Supervisor, you will play a pivotal role in ensuring the smooth operation of all guest service activities.

Your responsibilities will include:

Supervising and coaching Guest Service Agents and Auditors, ensuring they always deliver outstanding customer service.
Acting as the Manager on Duty in the absence of the Guest Service Manager/GM, overseeing front desk operations and resolving any issues that may arise.
Greeting guests warmly and assisting with checkin and checkout procedures.
Providing information to guests and answering inquiries about the hotel facilities, services, and local attractions.
Coordinating transportation arrangements and assisting guests with luggage as needed.
Handling guest accounts, including billing, payment collection, and making changes.
Ensuring the lobby area is wellmaintained and stocked with amenities for guests' convenience.
Generating reports using Opera software to track guest activity and room status.
Conducting shift audits and reconciling cash and inventory with departing staff members.
Leading by example to motivate and inspire Front Desk Clerks, providing guidance and support as needed.
Collaborating with other departments to fulfill guest requests and resolve any issues that may arise.
Maintaining a professional and positive demeanor, always representing the hotel in a courteous and welcoming manner.
Observing and reporting any security issues to the Guest Service Manager, maintenance ensuring the safety and security of guests and staff.
Performing other duties as required to support the smooth operation of the hotel.

Requirements:

High School Diploma, G.E.D., or equivalent; completion of a twoyear apprenticeship program or college program in front desk operations or hotel management preferred.
Guest service trade certification is advantageous.
Minimum of 3 years of experience as a Guest Service Agent, with demonstrated proficiency in all aspects of customer service and people management.
Minimum of 2 years in a supervisory capacity, hospitality preferred.
Strong leadership skills with the ability to effectively supervise and direct a team.
Thorough understanding of hospitality industry principles, methods, and practices.
Proficiency in using Opera and Microsoft software packages.
Excellent communication and interpersonal skills, with the ability to resolve conflicts and handle objections diplomatically.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Flexibility to work varied shifts, including evenings, weekends, and holidays.
Willingness to travel occasionally and attend training events as required.