Manager, Digital Operations - Mississauga, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

What is the opportunity?
As the Manager, Digital Operations, you will be leading a team of Business Specialists through Agile Transformation.

You will be facilitating coaching conversations, managing talent performance and growth, and supporting the development of the Agile Operating Model Operations team to enable speed and effectiveness.

You will also facilitate a continuous development culture to deepen staff knowledge and skills on technical areas and analyze skill gaps within the organization and provides appropriate solutions.

As part of this role, you will support strategic initiatives to further grow the RBCI business.

What will you do?

Lead a high performing team of Business Specialists by supporting work allocated from different initiatives and coaching to drive respective initiatives to delivery.
Foster a culture of selfimprovement and learning
Lead and support meetings, practices, and activities that enable lean flow and effective crossfunctional behavior in squads
Stay current in industry trends within RBC Insurance, and support Senior Manager, Digital Operations with strategy development, role innovation and roadmapping.
Drive innovation with through meetings and activities
Identify areas of opportunity and crossbusiness growth with Business Specialists
Create a talent strategy to build a growth path for new entrants into the team
Cross train and upskill team to support the new Agile Operating Model
Enable transformational change and create a safe space for learning and idea generation

Here's what we need from you:

Must-have

5 years experience in RBC Insurance
Experience in organizations practicing agile methods
Previous mentor or coach
Proven success with relationship management
Strong problem solving skills with a resultsoriented mindset
University degree in business, finance or related field
Experience in or excited to learn Agile way of working (e.g., create and manage a backlog, write user stories track impediments, quick iterations with done better than perfect)
Able to identify, prioritize and scale work effort to maximize resource capabilities and capacity to ensure speed to market.
Superior communication skills, both written and verbal and demonstrated facilitation and presentation skills

Nice to Have

MBA
Previous people leadership experience

What's in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and highearning potential
All the tools, training, and team support you need to grow your business and career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people.

You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other.

At the heart of this is a commitment to diversity.

RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first.

Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880

FINANCIAL DR:

MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Insurance

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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