Lenscrafters - Team Lead - Burlington, Canada - LensCrafters

LensCrafters

Verified Company

Burlington, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 35 years.

With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business.

At the same time, you'll be helping people look and see their best.

GENERAL FUNCTION
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted.

Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop longterm solutions to problems.
Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
Strives to achieve exceptional results with every customer and patient every time.
Serves as a responsible alternate store key holder.
Brings associate opportunities to the attention of management directly & in a timely manner.

While working in Lab, if applicable

Custom fits glasses & precisely places prescription in lenses.
Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
Edges & mounts only when needed & within company guidelines.
Ensures finished eyewear meets optical standards & customer requirements.
Ensures associates complete training, & routinely conducts eyewear inspections with excellence.
Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
Ensures approved safety programs are implemented & maintained consistently per standards.
Creates a safe working environment for all. Demonstrates safe work practices.
Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

BASIC QUALIFICATIONS

HS diploma/GED
1+ year experience
Strong optical & retail experience
Knowledge of current optical theory & merchandise
Strong communicator & listener
Strong interpersonal skills
Strong basic math skills
Sales skills
Problem solving ability
Familiarity with cash register, computers & calculators
Leadership & training experience
Edging & mounting experience
Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

State licensure (if applicable) &/or ABO Certification in nonlicensed states
LensCrafters Final Eyewear Inspector Certification
LensCrafters Quality, Fitting & Adjusting Program
Optical machinery/instruments experience
Customer service experience
AccuFit Digital Measurement System certification
Knowledge of current store merchandise & lens options

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Job Types:
Part-time, Permanent

Part-time hours: 25 per week

Salary:
From $22.00 per hour

Schedule: