Service Appointment Coordinator - Surrey, Canada - Steve Marshall Group

Steve Marshall Group

Verified Company

Surrey, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Titanium Ford is looking to hire a Service Appointment Coordinator with a passion for the automotive industry and amazing customer service.

Responsibilities:

Handling customer calls regarding appointment cycle and ensuring all service appointments are scheduled when due
Review unconfirmed appointments in the system and contact customers to confirm several days prior to the scheduled appointment date
Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments
Contact customers who are due for maintenance to book appointments
Offer alternative dates and/or times and book new appointments into the system when the customer is unavailable for a scheduled appointment
Conduct followups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit
Take note of all customer comments and feedback and forward it to the Service Manager
Update customer information on file
Report all and any customer complaints to Service Manager
Attend meetings and training as required
Follow company safety policies and practices, and report all accidents to a Manager/Supervisor

Requirements:

1 year of service experience preferred
Computer experience along with internet proficiency
Reliable and punctual

Wage:

Hourly rate depending on experience; $22 to $26/hr

Benefits:

Flexible schedule
Company events
Company pension
Dental care
Extended health care
Paid time off

Ability to commute/relocate:

Position is in Surrey, BC: reliably commute or plan to relocate before starting work (required)

_ Titanium Ford Sales offers many automotive products and services to the City of Surrey and the surrounding area. From quality new Ford vehicles to a diverse pre-owned vehicle line-up, we are confident anyone looking for a vehicle near Surrey will find what they are looking for at our dealership. We carry a comprehensive line of Ford vehicles, including the Ford Lightning, Mach e, F-150, Super Duty, Bronco, Mustang, and more_

_ Our customers come from all walks of life and so do we. The Steve Marshall Group hires great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values, our belief in diversity, and our enthusiasm for our customers, you will find a home with us._
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