Facility Support Associate - Brampton, Canada - City of Brampton

City of Brampton

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Description:

JOB TITLE:
Facility Support Associate

DEPARTMENT:
Public Works & Engineering

POSTING NUMBER:105471

NUMBER OF POSITIONS:1

JOB STATUS & DURATION:
Temporary 12-months

HOURS OF WORK:35-hour workweek

LOCATION:
Hybrid Model - when working onsite, you will report to the location of West Tower.

SALARY GRADE:3

HIRING SALARY RANGE:
$66, $74,482.00 per annum

MAXIMUM OF SALARY RANGE:
$82,757.00 per annum

JOB TYPE:
Management and Administration

POSTING DATE:
June 14, 2023

CLOSING DATE:
June 20, 2023

AREA OF RESPONSIBILITY:

The Associate, Facility Support provides customer service excellence to internal/external clients and supports the City of Brampton's Facility Events Strategy.

The Associate, Facility Support is responsible for supervising staff, increasing exposure and assisting in the coordination of event logistics within downtown Brampton facilities for new and existing clients.

- **ADMINISTRATION SUPPORT*

Responsible for receiving Alderlea inquiries and assisting and supporting FSO clerks with downtown rental inquiries
Assist with scheduling, payroll and general office duties
Provide timely followup with clients
Liaise with internal staff (ex. Facility Technician Lead, BMO's, housekeeping staff and security)
Organize details as they relate to events (ex. floor plans, setup and service requirements)

- **STAFF SUPERVISION*

Responsible for recruiting, hiring, training, and providing ongoing supervision of staff
Provides advice, guidance, and direction to staff to ensure successful delivery of event coordination and operations
Maintains corporate, departmental, and divisional standards by ensuring the quality and accuracy of work of direct reports
Provides ongoing feedback to staff, including discipline when required
Assigns/coordinates tasks to direct reports
Ensures compliance to governing legislations and regulations, corporate policies, procedures, standards and guidelines

- **MARKETING PROGRAMMING SUPPORT*

Report on trends and areas for growth
Advise and make recommendations with a focus on business needs and client feedback
Prepare event packages and marketing materials as required
Regular updates to website and support with social media channels

- **CUSTOMER SERVICE*

Provide site visits and tours for clients and vendors downtown Brampton
Single point of contact for downtown Brampton events
Liaise with various community groups, businesses and customers to enhance client relationships when planning events
Interpersonal connection with clients
Ensure compliance with insurance and facility rules and regulations
Ensure facilities are at a state of readiness at the beginning of each tour/event/booking

- **EVENT OPERATIONS SUPPORT*

Create client floor plans and consult FSO clerks on other event planning such as timeline, caterers, insurance etc.
Provide onsite guidance and direction to internal staff and vendors
Assist in event setup and takedown
Maintain inventory and report damages and requirements to Sr. Coordinator, Events
Escalate complex issues to appropriate level
Propose ideas to improve provided services and event quality
Collaborate with Sr. Coordinator, Events and Facility Technician Lead in the planning and execution of events as required
Organize and maintain event order files
Conduct pre

- and post - event evaluations and report on outcomes

SELECTION CRITERIA:

***
EDUCATION:

Post
secondary degree or diploma in Special Events, Communications, Marketing, Hospitality, Public Relations or equivalent

REQUIRED EXPERIENCE:

23 years of experience in a municipal or community events related environment with proven experience in event planning or marketing and execution in a project team environment

OTHER SKILLS AND ASSETS:

Ability to work flexible work schedules; evenings and weekends based on business needs
Strong customer service and people management skills
Proficient in Microsoft Office software
Knowledge of CRM systems
Excellent written and verbal communication skills
Excellent interpersonal skills and experience working with community groups and/or the private sector, other levels of government
Strong organizational and time management skills
Ability to work well under pressure
Detail oriented, well organized and able to prioritize tasks and meet critical deadlines
Regular access to a vehicle
Able to work independently and as part of a team
A valid, nonprobationary Ontario Class G driver's license

- **_

Various tests and/or exams may be administered as part of the selection criteria._

Alternate formats will be provided upon request.

Interview:
Our recruitment process may be completed with video conference technology.

***As part of the corporation's Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensa