Branch Manager Trainee - Saint-Jean-sur-Richelieu, Canada - TD Bank
Description
Branch Manager Trainee - Montéregie Estrie:
BR
Job Category - Primary
- Retail Banking
- Financial Services
Work Location
- 160 Boulevard Omer-Marcil
Employment Type
- Regular
City
- St. Jean-SurRichelieu
Time Type
- Full Time
Province/State
- Quebec
Hours
- 37.5
Workplace Model
- Onsite
Pay Details
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
Job Details
Are you a passionate leader who sets a vision that inspires others? Can you mentor a team to improve, enhance and promote positive customer experiences and build financial confidence in our bank? If so, then get yourself into this role.
As a
Branch Manager I, you will be contributing to our overall success through your exceptional leadership, customer experience and people management skills.
In this role, you would be expected to:
- Develop, lead, and coach the team on customer advice conversations and strategies to improve the overall customer experience and increase employee and customer confidence
- Enhance branch processes within the budget to achieve operational excellence
- Administer the overall strategy for the branch by handling branch duties related to mutual funds, real estate secured credit and other compliancerelated issues
- Work closely with Wealth and Business Banking to stay abreast of endtoend processes, emerging issues and industry regulations
- Generate banking solutions demand by building effective customer relationships and referral sources while maintaining confidentiality and accuracy
- Serve as the highest point of escalation for the branch to resolve raised issues
- Cultivate an interconnected team to grow the business and maximize its efficiency, effectiveness and scale by finding improvement opportunities
- Build and lead a high performing team by using their talent optimally and ensuring their performance management activities are undertaken and completed as per human resources policies
- Provide both leadership and mentorship to the team and ensure ideal employee scheduling to meet customer demands in tight deadlines
- Help build informative, fair, and positive work environment by sharing skills and knowledge, promoting open dialogue and motivating team to achieve common goals and objectives
Job Requirements
- Undergraduate degree with over 4 years of relevant experience
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
- Indepth knowledge of advanced investing and credit processes and risks to identify, track and resolve gaps effectively
- Strong communication skills to liaise with customers, employee and cross functional teams
- A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
- A compassionate leader with demonstrated experience working in a fastpaced work environment through strong communication, organizational, planning and time management skills
Proficiency in Other than French
- This position requires proficiency in a language other than French to support or deal with customers who require services and support in a language other than French.
Company Overview
Our Values
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.
In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.
No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are.
At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.
In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth.
Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they'reMore jobs from TD Bank
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