Technical Trainer - Toronto, Canada - PagerDuty

PagerDuty

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Deliver instructorled (inperson or virtual) classroom training to endusers on a regular basis
Deliver engaging and informative webinars on a recurring basis
Assist in developing and maintaining technical training content, lab exercises, presentations, takehome materials, and other accompanying educational content
Design and develop engaging course content and learning activities for virtual, inperson, and eLearning modalities with continuous improvement cycles
Communicate with our Customer Success, Support, Sales, and Professional Services teams to identify popular training concepts to develop and deliver
May be asked to write instructional content for eLearning product training courses

Basic Qualifications

35 years of experience supporting customers with Onprem solutions, cloud and SaaS products
Understanding of DevOps, SRE and system administration including familiarity with scripting in BASH, Python, Ruby and/or other languages
Understand types of system (node) that you write a job against, Linux/Redhat, Using SSH, Windows
Experience with Command Line, Network Engineering Basics, Host/DNS Names, Basic Connections for Computers, Orchestration of Jobs and deployments as Tasks and Sessions

Preferred Qualifications

Experience with cloud platforms (AWS, Azure, GCP) and Ansible
Experience with ITSM tools such as ServiceNow
General understanding of Adult Education practices and principles
Multilingual an asset

The base salary range for this position is 77, ,000 CAD. This role may also be eligible for bonus, commission, equity, and benefits.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

PagerDuty is a global company focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working.

As a Dutonian, you can expect competitive pay and benefits; structured learning, development, and advancement; immersion in our award-winning company culture; and exceptional colleagues. PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those countries and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your fellow Dutonians.

Not sure if you qualify?

PagerDuty Offers

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:

Competitive salary and company equity
Comprehensive benefits package from day one
Flexible work arrangements
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Paid parental leave up to 22 weeks for pregnant parent, up to 12 weeks for nonpregnant parent (some countries have longer leave standards and we comply with local laws)
Generous paid vacation time
Paid holidays and sick leave
Paid volunteer time off 20 hours per year
Biannual companywide hack weeks
Mental wellness programs
Dutonian Wellness Days & Midyear Wellness Week scheduled companywide paid days off in addition to PTO and scheduled holidays
HibernationDuty a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty
PagerDuty, Inc

(NYSE:

PD) is a leader in digital operations management.

In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time.

Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.

Notable customers include Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, DoorDash and more.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities.

PagerDuty is Great Place to Work-certified, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.

Additional Information:

**PagerDuty is committed to creating a diverse environment and is an Equal Employment Opportunity (EEO) employer. PagerDuty provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran