Operations Manager - Richmond, Canada - Tory Burch

Tory Burch

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB SUMMARY

JOB SUMMARY

As a Tory Burch Operations Manager you are the operational expert in the store, creating & implementing clear strategy for inventory movement & management, product storage & capacity, facilities & maintenance, operational expenses, effective management of a large operational staff, and relevant vendor relationships.

You are accountable for creating a highly standardized environment in which customers have a transformational experience, employees are able to do their best and the business runs with ease.

This requires a constant balancing of priorities, including strategic, operational & leadership excellence and an authentic approach.

RESPONSIBILITIES
Operational Excellence

Be the operational expert, being fully versed in all operational policies, procedures and guidelines for all aspects of the store.
Supervise and provide support in all operational responsibilities to ensure the timely execution of all markdowns, transfers, damages, RTVs, customer sends and holds, replenishment, shipping and receiving in order to maintain inventory accuracy and ideal product flow.
Manage the store uniform program including ordering, maintenance and enforcement
Ensure maximization and effectiveness of storage & capacity of all product categories to include sales floor and back of house.
Ensure inventory accuracy of all merchandise & other company assets (furniture, fixtures, etc).
Ensure proper care of all instore devices to sustain longevity. Troubleshoot and partner with Help Desk when needed.
Training of allstore staff on technology and operational procedures, keeping them up to date on any changes.
In partnership with the GM and Corporate Operations team, manage and maintain annual budgets for the store's operational expenses (packaging, supplies, cleaning & maintenance, etc).
Oversee ongoing facilities & maintenance in a timely and consistent manner including furniture repair and maintenance (slip covers, rugs & other upholstered items), daily/monthly cleaning of stores (provide feedback to housekeeping services on quality of work), all repair work (walls, floors, fixtures, etc).
Coordinate with Corporate Operations team on operational procedures for in store events (Sale Periods, Clearance, Friends and Family and any other promotional times).
Protect our assets by adhering to all loss prevention policies & procedures.
Provide feedback to Regional Manager when a policy or procedure is difficult to manage or enforce and/or with ideas for improvement.

Drive the Business & Deliver Results

Ensure disciplined, businessfocused management of inventory levels and store expenses (ie. supplies and packaging, maintenance, paidouts, vendor billing & reconciliation).
Manage your people resources in a strategic, businessfocused manner; ensure effective scheduling around product deliveries, peak periods and key events.
Work to minimize loss due to damages, credit card chargebacks, cash control and receiving errors through proper training on and execution of operational policies and procedures.

Leadership & People Management

Lead by example and model behavior that reflects the company's core values.
Appropriately manage conflict and take ownership for your part in the team dynamic.
Serve as a member of the store leadership team, including frequent collaboration with the GM, AGM and ASM.
Set clear goals & expectations and hold people accountable to a high standard of excellence.
In partnership with the leadership team, manage overall team performance & growth:
Recognize contribution of others and celebrate success.
Provide clear feedback and regular coaching.
Manage performance, handle issues & resolve conflict in a calm, objective & factbased manner.
On occasion, act as Transformational Leader of the Floor motivating the team on achievement of sales plans and personal sales goals.
Provide consistent training & coaching on company guidelines and inventory management
Partner with the GM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of team meetings
Display a strong commitment to selfdevelopment and growth
Contribute to a positive atmosphere that is fun, professional, productive and team oriented

Support the Customer Experience

In partnership with the leadership team, work with PR/Marketing to execute special event needs; may include furniture needs, supply ordering, managing caterer & other vendors, etc.
Understand and be able to train on the radio communication guidelines in partnership with the transformational leader of the floor (TLOF).
Partner with the leadership team to resolve customer service issues, particularly in the areas of product damages, repairs, exchanges/transfers, dry cleaning, courier services, associate wardrobe, etc.
Ensure a high level of customer service through extensive product knowledge and product ownership.
Ensure