Bilingual Customer Service Representative - Mississauga, Canada - Medline Industries Inc

Medline Industries Inc

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Location CA-ON-Mississauga

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities.

We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees.

As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

Collaborative work environment with highly engaged employees
Annual Employee Appreciation Week
Career growth and training programs
Open communication with Senior Leaders
Employee referral program
Recognition programs
Social activities
And much more

JOB SUMMARY

CORE JOB RESPONSIBILITIES

Team Collaboration: Collaborate effectively with colleagues, sharing knowledge and insights to provide consistent and exceptional customer service
Issue Resolution: Resolve customer inquiries, concerns, or complaints effectively, striving for firstcontact resolution. Escalate complex issues to appropriate channels when necessary
Product Knowledge/Adherence to Policies: Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information and guidance to customers. Ensure compliance with ALL Medline policies, including privacy and data security
Problem-Solving: Analyze customer issues and provide creative solutions to meet their needs while adhering to company policies and guidelines
Documentation: Accurately document customer interactions, including issues and resolutions, according to Medline's database and contact center platforms
Feedback Handling: Gather and relay customer feedback to relevant departments for continuous improvement of products and services
Department Collaboration: Work effective with intercompany departments to ensure a consistent and highquality customer experience with smooth customer orders, product flow, shipping issues and/or other inquiries

QUALIFICATIONS

High School Diploma or equivalent
Minimum of 3 years of experience in the Customer Service field; Contact Center a strong asset
Fluent in both verbal and written English and French
Exceptional phone contact handling and active listening skills with a strong problem resolution background
Strong organizational skills with the ability to multitask, prioritize and effectively manage priorities while working effectively in a team environment and/or independently
Excellent communication and presentation skills (verbal and written)
Ability to work under pressure in an ever changing, fastpaced and dynamic medical environment
Demonstrates a highly developed sense of integrity and commitment to customer satisfaction
Excellent organizational and time management skills
Able to be selfmotivated and directed, to effectively prioritize and execute task in a high pressure environment

_This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization._

Medline Canada, Corporation is proud to be an equal opportunity employer._

About Medline Canada
Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting.

With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity
**Our commitment to Accessibility