Hvac Customer Service Associate - Next Job, Canada - Johnson Controls

Johnson Controls

Verified Company

Next Job, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Details Be part of the future We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward.

We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed.

We are committed to make a difference.

What we offer:
Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HAS)
Life Insurance
Competitive Retirement Savings Plan
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And MoreWhat you will do

Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.

Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations.

Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.
How you will do itReceives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.
Communicates the action plan and services to be provided directly to the customer.

Communicates with customers in order to facilitate and complete the on time annual renewal of service agreementsEnsures work has been performed to the customer's expectations and performs follow-up with the customer, as needed.

Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Upon completion, reconciles all service requests daily.
Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
Assists with creation of L&M quotations.
Develops and maintains viable long-term relationships with customers and subcontractors.
Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. L&M Work outstanding, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review.

Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.

Facilitates administration of warranty claims.
Other duties and administrative activities as assigned.

What we look forRequiredHigh school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.

Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong

interpersonal skills to effectively communicate with both internal and external clients.

Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

Able to prioritize work activities based upon financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.
Experience working in a fast paced environment where multi-tasking is required.

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Members of visible minorities are persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in colour, regardless of birthplace.

JOB TYPE

Work Day:
Full Time

Employment type:
Permanent Job

Salary:
Negotiable

JOB REQUIREMENTS

Minimal experience:
Unspecified