Summer 2023- Insurance-customer Service - Mississauga, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Summer 2023- Insurance-Customer Service Representative

Please note:

This posting is for a 4-month Student Summer 2023 placement with a start date of May 2023, and end-date of August 2023.

In order to be eligible for this 4-month Student position, you must either:

Be returning to school after the work term enddate of August 2023; or
If you are not returning back to school (i.e. are graduating in August 2023), you must require the work term as a mandatory component to in order to graduate successfully.

What is the opportunity?

The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs.

You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans.

Your will retain the customers by showing the benefits and features of keeping their coverages.

Your ability to provide superior customer service, build rapport and gain the clients' confidence will be critical to your success.

What will you do?

Respond to customers by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
Secure new business and/or retains existing business
Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
Take ownership of client concerns, building ownership and accountability at first point of contact through clientfocused behaviours, ensuring, when necessary, the escalation process is followed
Process applicable paperwork for clients, ensuring accuracy and completeness of information
Meet monthly sales and retention goals

What do you need to succeed?
Must-have

Excellent communication skills
Solid aptitude for listening, establishing rapport and finding the right solutions for customers
Strong attention to detail and problem resolution skills
Ability to navigate between multiple systems

Nice-to-have

Sales experience and success in meeting and exceeding sales targets in a Contact centre environment

Special Conditions

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
Work in a dynamic, collaborative, progressive, and highperforming team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values including a fundamental respect for each other
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
Ability to make a difference and lasting impact

Job Summary

Address:

MISSISSAUGA, Ontario, Canada

City:

CAN-ON-MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Insurance

Job Type:

Student/Coop (Fixed Term)

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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