Branch Manager - Ponoka, Canada - First Nations Bank of Canada

First Nations Bank of Canada
First Nations Bank of Canada
Verified Company
Ponoka, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
_
WE'RE HIRING_


Branch Manager, Ermineskin Branch

Are you interested in a meaningful career where you can contribute to the financial well-being and economic growth of Indigenous people and communities in Canada? The Bank is at an exciting time in its' history, we're growing, and as a result, we're increasing our workforce with bright, energetic, purposeful individuals of all walks of life.


As a
Branch Manager, you will be working in collaboration with the Retail Banking leadership team, and hiring, developing and coaching branch employees.

This is a NEW permanent full-time position that will be located at a branch on Ermineskin Cree Nation.


Here's what you'll be doing:


  • Hire employees and build employee capability to identify, understand and fulfill customer needs
  • Lead, coach and model quality service delivery at every customer interaction
  • Lead and contribute to the ongoing improvement of the customer experience
  • Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
  • Ensure staff are fully trained in product knowledge and fostered within a crossselling environment to provide optimum customer service
  • Manage branch profitability through effective control of noninterest expenses, revenue and loan products
  • Achieve branch business objectives for sales and service, revenue, volume growth and profitability
  • Ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
  • Ensure consistent coaching of employees to deliver on the business sales and service strategy
  • Identify and develop relationships with existing customers (personal and small business) and external referral sources to generate demand for Bank products/services
  • Build and maintain a sales and service team focus through ongoing coaching and reinforcing sales and service skills and behaviours; rewarding and recognizing sales and service excellence
  • Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
  • Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
  • Ensure necessary due diligence is taken to support the accuracy of all customer transactions
  • Ensure timely completion of SAR's

What we're looking for:


  • BSc/BA in Accounting, Business Administration or related field
  • Five (5) years of experience working in a financial institution is preferred, or experience in retail management
  • Proven experience as a retail banker or similar role; sales or customer service experience is preferred
  • Knowledge of retail banking rules and procedures
  • Strong leadership skills
  • Working knowledge of banking software and MS Office 36
  • Patience and problemsolving ability
  • Customeroriented attitude
  • Excellent communication skills
  • Knowledge of Indigenous relationship building
  • Acceptable criminal record and credit checks
We are passionate about creating an inclusive workplace and value and respect diversity of our staff.


Job Types:
Full-time, Permanent


Schedule:

  • Day shift
  • Monday to Friday

Education:


  • Bachelor's Degree (preferred)

Experience:


  • Banking: 5 years (preferred)

Work Location:
In person
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