Administrative Support 09 - Hamilton, Canada - St. Joseph's Healthcare Hamilton

St. Joseph's Healthcare Hamilton
St. Joseph's Healthcare Hamilton
Verified Company
Hamilton, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Administrative Support 09:


Position Details:


Department:
Hamilton/Brant Geriatric Outreach


Employee Type:
Regular, Part Time


If Temporary, Number of Weeks:


Union:

CUPE

Openings Remaining: 1


Schedule:


Work Days:
Monday to Friday


Time of Day:
Days


Shift: 7.5 hour


This position may be scheduled at any of the following sites: West 5th Campus (Hamilton Mountain)


Application Dates:


Opening Date: 27/04/23


Closing Date: 04/05/23 Applications must be received online by 12:00 midnight on the Closing Date


Position Description:


POSTION SUMMARY:


The position provides the administrative assistance to the day-to-day clerical operations of the Hamilton (onsite) - Brant (offsite) senior's mental health outpatient and outreach services.

The position works collaboratively with all members of the care team to support the effective registration; patient appointment scheduling and dealing with cancellations; the group wait list, communication letters and set up for group patients; clinic and phone reception responsibilities; payroll; surveys; health record development and filing functions within the outpatient and outreach service.

The position is the first impression of our program and needs to maintain a positive and compassionate image.

  • QUALIFICATIONS:
  • Completion of Grade 12 diploma and a completed 1-2 year post-secondary program in medical office administration
  • Successful completion of Medical Terminology Certificate required
  • 23 related experience working within a busy mental health and addiction program required with demonstrated experience supporting patients and families in the relevant clerical/ administrative roles e.g., reception, scheduling, phone calls, sharing basic program information, connecting with family doctor offices.
  • Previous experience working with seniors an asset
  • Excellent attendance, workplace performance and customer service orientation required.
  • Basic skill level in spelling and medical spelling.
  • Able to communicate effectively and with sensitivity both in person and via telephone to patients, families and other partners in care
  • Intermediate typing speed and speed of 45 WPM
  • Maintains excellent interpersonal relationships demonstrated within a team environment and beyond
  • Excellent ability to handle multiple tasks, conflicting priorities, time pressures and frequent interruptions in the context of a clinical outpatient setting.
  • Demonstrated ability to work independently, demonstrate good organization, initiative, resilience and priority setting skills.

RESPONSIBILITIES:


  • Responds to telephone phone calls and unscheduled visits ensuring appropriate action according to the nature of the situation, and relaying messages as required. Applies customer service orientation.
  • Deals with patient scheduling and cancellations to ensure clinic slots are appropriately filled e.g.
, phoning patients and responding to their requests re:
appointment times, need for changed date/time, providing calls to them to change appts at doctor's request and reschedule.


Works proactively and collaboratively with care team to maintain, distribute and update accurate active patient caseload- Accurately enters, retrieves, updates and validates data (e.g., demographics, OHIP, date/times, code etc.) in Dovetale.


  • Provides administrative support by typing routine correspondence, requested notes/letters, faxing, photocopying, and readying materials for client groups or copying/readying satisfaction surveys.
  • Provides administrative support to pick up mail and faxes, stamp, distribute and notify clinic staff, as needed.
  • Processes in an efficient and safe manner, client referral registration, and supports Dovetale and health record maintenance from referral, admission and through to discharge processes.
  • Maintains effective/responsive filing systems in the patient health record and scans, assembles/dismantles charts, as required.
  • Completes weekly payroll and forwards any travel expenses to manager for review/signing.
  • Ensures all needed office supplies are ordered in a timely manner and stored appropriately and as directed, completes any needed RFS for maintenance, IT service etc.
  • Assists with special projects and performs other duties as assigned by the Manager.
  • Remains alert regarding onsite client, patient, family needs/activity and works together to ensure the work area is maintained in a safe, organized and presentable way at all times.

HOURS OF WORK:

Monday to Friday, days


WAGE:


Hourly:
$ $ $27.81 (plus 14% in lieu)


PLEASE NOTE:


Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

- _**_St. Joe's fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each ot
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