Agent Service Client - Ottawa, Canada - Intact

Intact

Verified Company

Ottawa, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're looking for a
Customer Service Representative to join our Claims Department in the Customer Service Centre

As a
Customer Service Representative your work will have a big impact on providing
legendary customer service to both our external and internal clients in a call centre environment. People will count on you to provide information and quickly resolve their inquiries in a professional manner. We are looking for a highly motivated and organized individual with a 'can do' attitude to join our team

What you'll do here:

Being a knowledge leader on our policies, products, services, and initiatives
Ensuring that daily call centre metrics are met while taking a high volume of inbound calls
Providing quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
Performing other ad hoc duties or projects as assigned by your manager

Education and Experience:

Bilingual in French and English is an asset
Completion of High School diploma is required
University degree or College diploma is preferred
Willing to pursue your Chartered Insurance Professional (CIP) designation

Abilities & Knowledge:

Customer service and sales experience preferred
Insurance experience is considered an asset
Superior organizational skills, resultsoriented, and ability to work in a fastpaced environment
Strong resourcefulness, ability to work autonomously, and committed to self development
Demonstrated ability to handle multiple priorities and deadlines
Excellent listening and communication skills with the ability to foster strong working relationships
Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, Saturday 8:00 am to 5:00 pm, and Statutory holidays

LI-Claims

LI-Hybrid

IN-ON