Intake Coordinator - Stouffville, Canada - 1to1 Rehab

1to1 Rehab

Verified Company

Stouffville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us

1to1 Rehab is an accredited niche therapy service provider known for our strength in Speech-Language Pathology, Physiotherapy, Occupational Therapy, and Nutritional services.

1to1's team of Speech-Language Pathologists, Occupational Therapists, Physiotherapists, Registered Dietitians, and Therapy Assistants provide services in homes, long-term care facilities, and schools in the Greater Toronto Area to clients of all ages.

Our clients are diverse in age and culture, and our therapists have the training, sensitivity, and experience to meet their wide-ranging needs.

We pride ourselves on a philosophy that balances clinical excellence with a concern for the person, and care for overall well-being: One to One Individualized Care.

Job Details

Location: 15 Gormley Industrial Ave, Unit 3. Whitchurch-Stouffville, ON L0H 1G0

Regular Hours:
Monday - Friday 8:30 AM-4:30 PM

Evening Hours:
Monday - Friday (Bi-Monthly) 12:30 PM-8:30 PM and on-call remotely that weekend

Deadline to apply:
April 3rd 2023

Job Description:

Processing referrals and assign to a clinician
Follow up with all referrals and tracking of clients in referral software
Build relationships with clients and stakeholders
Processing client services reports and updates
Conducting quality control checks
Keep up to date with protocols, procedures, and workflows and ensure all targets are met
Working directly with clinicians to troubleshoot and resolve issues as they arise
Continuously communicating with other Intake team members to ensure information is disseminated to all team members
Perform accurate, detailed data entry
Answering phone calls and directing the call to the appropriate person if applicable
Complete ad hoc tasks

Job Requirements

Very strong attention to detail
Be proactive, solutionsoriented, and able to multitask
Ability to prioritize under pressure
Communicate effectively, both verbally and in writing
Exceptional organizational and communication abilities
Ability to work autonomously and also as part of a team
Compassionate, caring, strong listening skills, empathic, and a high level of patience
Intermediate to strong skills in excel
Ability to work in a fast pace setting
Ability to use good judgment in assessing a situation
Exhibit superior customer service skills that reflect sensitivity to the needs of clients
Health Care and Home Care experience is considered an asset

Please be advised that only qualified applicants will be contacted for an interview. Thank you for your interest in 1to1.

1to1 Rehab is a caring, inclusive, and respectful workplace. We value the diversity of the people we hire and serve.

We are committed to providing support to applicants that require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Should you require any accommodation during the recruitment process, please advise Human Resources