Outbound Logistics Coordinator - Montréal, Canada - SSENSE

SSENSE

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.

Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Job Description:

The Outbound Logistics Coordinator is responsible for monitoring shipments and maintaining customs compliance, assisting the Logistics Supervisor as requested.

They will action logistics tickets, track shipments, perform data entry and KPI tracking and liaise with carriers and internal departments to troubleshoot any issues and ensure shipments arrive at their destination within the required timeframes.

RESPONSIBILITIES

Resolve logistics tickets and issues in a timely manner
Track outbound and return shipments; contact carriers with inquiries as needed
Ensure SSENSE Service Level Agreements with transport Carriers and transport partners are upheld by reviewing carrier performance dashboards and reports
Communicate with internal (Customer service and Warehouse) and external (Carriers, brokers) stakeholders to troubleshoot shipments
Participate in defining and implementing new logistics processes within the company
Contribute to the preparation and update of weekly performance reports
Observe, suggest, and improve internal processes as required

Qualifications:

Certificate in Logistics, Supply Chain, Transportation, or a related field
A minimum of 12 years experience within a logistics environment
Experience working in an ecommerce environment, an asset
Experience working with a ticketing system (Zendesk)
Advanced knowledge of Microsoft Office Suite and Google Suite
Good written and verbal communication skills in English and French

SKILLS

Highly analytical and customerfocused
Ability to formulate basic operational processes with continuous improvement in mind
Superior organizational and time management skills
Ability to multitask and work efficiently under deadlines
Solid interpersonal skills with a natural ability to build relationships