Case Manager - Toronto, Canada - Foresters Financial Services, Inc.
Description
Career OpportunityRole Title
Case Manager
Purpose of role
To be successful in the role, one must meet tight timelines under pressure while delivering a positive service experience. The ability to display high energy, passion and a positive attitude while owning the results and accepting personal accountability.
This role requires effective communication skills (written and verbal), excellent time management skill and attention to detail.
Job Description:
Key Responsibilities
- Answer inbound producer servicerelated calls regarding all aspects of new business activities.
- Order, review and follow up on pending requirements as per Underwriting criteria.
- Review documentation and requirements received for completeness, accuracy and action as required.
- Review, investigate, follow up, process and track settling requirements as required.
- Process policy changes, reissues, cancellations, declines, etc.
- Collaborate, when necessary, and manage issues/escalations with proactive mindset.
- Actively participate in huddles & team meetings and share learnings in a constructive manner.
- Other duties as required.
- Strong knowledge of life and Critical Illness insurance products.
- Must have the ability to maintain a high level of accuracy, enthusiasm, and Dependability.
- Strong interest in providing exceptional customer service and support.
- University degree or College diploma in Business Administration or related work experience.
- Willingness to share work experiences and commit to continuous learning.
- Ability to make decisions independently.
- Results orientated and the ability to learn quickly.
- Ability and willingness to support the team accomplish its team goals.
- Ability to prioritize and accomplish multiple tasks simultaneously in a fastpaced environment.
- LOMA designation(s)
Equal Opportunity Employment and Inclusion - _at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants.
We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
_- in advance of your appointment._
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