Resident Manager/cleaner - Victoria, Canada - Boardwalk

Boardwalk

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset.

We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more.

Responsibilities:

Ensure the health, comfort and safety of our Customers
Must live on-site
Ensure daily communication with all site Associates
Collect rent and follow up on defaults
Ensure vacancy is within guidelines for each site (minimized) by effective service to potential and existing customers
Inspections of vacant and upcoming suites
Lease and show suites
Ensure all rental enquires are answered within the guidelines provided
Annual suite inspections
Prepare and deliver bank deposits
Administrative duties including processing paperwork for site and other Associates
Ensure contractors arrive as per scheduled timelines and complete their work as pre conditions of the contract
Ensure proper and accurate inventory management
Clean building entrances, elevators, offices, halls, stairwells, laundry rooms, garbage rooms, amenity rooms, and any other common areas as required
Clean vacant suites and other suite touch-ups as required
Touch-up painting as required
Interior and exterior garbage pick-up as required
Snow removal
Ensure proper and accurate inventory management
Ensure all equipment is working and being maintained properly
Complete other tasks assigned by the Leader

Experience and Educational Requirements:

2 years Customer Service experience and/or Cleaning experience preferred
Post-Secondary Education in related field

Technical Requirements:

Computer experience is required with web based programs preferred
Ability to learn and adapt quickly to changing systems and new technology
Strong working knowledge of English both verbal and written

Non-Technical Requirements:

Strong commitment to providing excellent customer service
Dedicated to building better communities for all our Customers and surrounding communities
Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
Excellent listening and telephone etiquette skills
Exceptional problem-solving and decision-making capabilities
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Excellent time-management skills
Ability to handle sensitive and confidential matters
Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
Ability to work independently (self managed) and with other Associates in a team environment
Ability to learn quickly, adapt to change and be flexible in nature
Displays a high level of initiative and commitment to success (striving toward Boardwalk's mission statement)
Demonstrates a positive attitude, enthusiasm and assertiveness
Ability to spend up to eight hours walking, standing, climbing stairs, lifting
Ability to maneuver or lift up to 90kg with the proper equipment

Interested applicants are invited to submit a cover letter and resume.
- _____________________________
Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life

Deeply rooted in family spirit and humility, Boardwalk's five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life.

Coupled with our Golden Foundation of 'treat others as you would like to be treated,' 'be good,' 'love community' and 'have fun,' we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us

As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities.

This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.

Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.

- _____________________________
Diversity, Equity and Inclusion Commitment Statement

We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colo