Self-serve Account Manager - Vancouver, Canada - Fintel Connect

Fintel Connect

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Fintel Connect is an award-winning, fast-growing fintech company that is looking for a driven, dynamic, results-oriented leader to join our client services management team, in the fast-paced world of influencer and affiliate marketing.

Who We're Looking For:

What we offer:

A rapidly growing organization with opportunities for career advancement
Competitive base salary
Demonstrated work/life balance
Comprehensive health and wellness benefits
5 Paid personal days
Paid volunteer hours
Half days off on Friday in the summer
Team events & activities
Business casual dress code

What You'll Get To Do:

As a Self-serve Account Manager, you are the first escalation point for clients self-managing their affiliate programs via our technology and trusted for the expert advice and direction you provide.

You are responsible for self-serve client queries by ensuring you and your team, are efficiently troubleshooting client and publisher questions, brokering publisher and client relationships, monitoring metrics and usage and pushing the boundaries when revenue is on the table.

Team Management

Proven ability to train and manage other team members working in the selfserve pod
Focus on growth and training of direct reports
Implementation of processes to shape the growing SAAS arm of the Fintel Connect business and ensure team stability and efficiency

Affiliate Management

Identify proactive affiliate opportunities for clients within time allocated client hours
Identify "out of the box" opportunities for increased revenue and confidently present to key stakeholders
Maintain and leverage the team's strategic relationship with affiliates to increase revenue
Respond to all affiliate queries within 24 hours of receiving
Monitor MessageHub and ensure clients are following rules of engagement

Account Management

Proven client project management and leadership skills internally and externally; creating an environment of trust and consultation
Ability to manage and prioritize volume of client requests
Demonstrate knowledge of tracking and expert system knowledge by testing, troubleshooting and monitoring client systems and training
Ability to quickly understand an individual client's needs, their businesses, and objectives and how to best reach them through our products and services
Offer insight and guidance to troubleshoot and respond to client queries quickly and diligently
Collaborate with the technical team to manage tickets and technical resolutions
Create and manage campaign assets as required
Ensure data has been imported correctly into the software by clients and do spot checks on commission calculations to ensure system accuracy
Monitor client technology usage to proactively spot technical problems potential or current and ensure client compliance of systems and procedures
Identify and upsell clients that would benefit from Fintel Connect's other suite of products
Develop ad hoc program strategies, recruitment lists, campaign ideas and Fintel Connect service proposals for SS clients (a paid service)

What We're Looking For:

A bachelor's degree in business, administration/management, sales, marketing, communications, or a related field
3+ years of related work experience
18+ months of experience managing a team of 1 or more direct reports
Ability to manage a high volume of competing priorities and coach team members to do the same
Analytical thinker with strong problems solving skills
Exceptional written and verbal communication

Why Fintel Connect?
FC looks for employees who are self-driven, fun and have a sense of personal ownership. We promote a culture of "Out of the box" thinking in a creative and collaborative environment.

From our supportive and robust onboarding to our fun social events you'll feel like you're a part of our team from day one.

We invest in your career, support you in honing your strengths and skills and value your pursuit to grow within Fintel Connect.

If you feel this is your "fit" reach out and let's talk.