Trip Reservationist - Richmond Hill, Canada - York Region

York Region

Verified Company

Richmond Hill, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title

Trip Reservationist
Status
Casual/Oncall

Temporary

Approximate length of assignment, in months
Type of Position

- a Replacement

Start Date
Immediately
Salary
Per hour
Salary

Grade
- $ $37.6

Department
York Region > Transportation Services > Transit
Location
TRN 55 Orlando Ave 55 Orlando Avenue
Richmond Hill, ON L4B 4W6 CA (Primary)
Job Description (E)

POSITION PURPOSE

Under the direction of the Team Lead, this position is responsible for providing trip booking services to on demand customers, including receiving, entering, confirming and/or cancelling customer trip requests for the Regions on demand service.

MAJOR RESPONSIBILITIES

Receives, records, books, cancels, confirms and adjusts advance bookings, standby service requests and various other service requests for customers.
Enters trip request information into the appropriate system(s).
Contacts customers regarding potential booking discrepancies and/or schedule changes as directed.
Notifies dispatch of same day booking requests, changes or late vehicles.
Answers inquiries from customers and the public regarding operating policies, changes, holiday service schedules, stop locations etc.
Informs management and/or Team Lead of problems related to bookings, system issues etc.
Contacts service providers, concerning late vehicles, and advises customers.
Completes trip requests booking for cross boundary riders for customers and/or connecting municipal specialized transit services.
Documents customer information in the Customer Relationship Management system and responds to customers after hours; forwards inquiries to Customer Service for further investigation as required.
Contacts customer to audit previous day trips and document.
Receives, records and updates customers file and informs internal stakeholders as required.
Assists in the preparation of statistics to monitor performance.
Manages information in accordance with legislation and corporate standards.
Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS

Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.
Minimum one (1) year customer service experience including call centre or dispatch centre experience.
Demonstrated experience working with persons of disabilities.
Knowledge of specialized transit scheduling software.
Demonstrated ability in the Region's leadership/and core competencies.
Knowledge of on demand transit operating policies and procedures.
Basic skills in virtual platforms and MS Office Suite.
Strong verbal communication skills to interact with customers and the public.
Ability to work independently on rotating shifts including weekends.
Ability to travel to offsite locations, as required.
Ability to work outside regular business hours, as required.
Council Approval Date
Scheduled Weekly Hours
Varies
Scheduled Shifts
Operational Hours
Close Date
August 14, 2023

- # of Hires Needed

Union

CUPE 905 York Region

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York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. If contacted for an employment opportunity, please advise if you require Code-protected accommodation.