Mortgage Specialist, Renewals - Toronto, Canada - First National Financial

First National Financial

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Working together to be our best

First National is Canada's largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988.

Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members.

Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

We are hiring a Mortgage Specialist, Renewals - Internal Sales

Reporting To:
Manager, Internal Sales

**Full-Time/Part

Time**: Fulltime

Posting Date:
March 23, 2023

Closing Date:
April 6, 2023

Hours of Work: 8:30 a.m. - 5:00 p.m.

Grade: 5

Office Location:
Downtown Toronto Great location Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities

Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The Mortgage Specialist is responsible for the retention of existing clients through renewals, early renewals and saves.

Handle all incoming calls from the department queue regarding early renewals, maturing accounts and discharge requests
Retention of accounts which are discharging due to a switch or sale of property
Solicit to retain First National customers (inbound and outbound)
Sell of Mortgage Life Insurance and Home Warranty programs
Speak with client's that are requesting an early renewal for lower interest rates or debt consolidation
Utilize technology to aid the mortgage process
Accountable for retention percentages

The Requirements Needed:

Previous inbound/outbound sales experience
Knowledge of mortgage underwriting policies and procedures
Knowledge of mortgage and other debt products to ensure quality First National customer service
Previous inbound / outbound sales experience
Good knowledge of Mortgage Underwriting policies and procedures
Strong communication skills, both written and verbal
Ability to multitask in a fastpaced environment
Strong ability to analyze and resolve problems
Effective communication and interaction with internal business partners
Available to work extended hours as required to support volume
Postsecondary diploma or degree

Why join First National?

Bright open concept office environment
Large kitchens with a coffee and latte maker to enjoy at no cost
Supportive teamwork focused environment
Collaborative entrepreneurial spirit
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year
Extensive training programs to set our employees up for success

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

FNLOON