Video Surveillance Operator - Mississauga, Canada - Stealth Monitoring

Stealth Monitoring
Stealth Monitoring
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Position Summary
Stealth Monitoring offers exciting in-office positions allowing us to provide exceptional remote services to our customers. Our Video Surveillance Operator's are the heart and soul of our operation.

They are passionate about our services and reputation and understand that Stealth can only continue to grow with their continued dedication.

They are extremely detail-oriented and are effective communicators; working collaboratively with their peers and managers to deliver superior surveillance to our customers.


Duties & Responsibilities

  • Identify potential security events and escalate issues to an appropriate Escalation Specialist.
  • Responsible for understanding client specific requirements.
  • Responsible for escalating client site technical issues.
  • Follow assigned protocols for escalations.
  • Additional Duties & Responsibilities for DSIII
  • Communicate with internal and external stakeholders, including law enforcement, as needed.
  • Coach and mentor DS I and DS II.
  • Special projects as assigned (audits, process documentation, research, etc.).

Qualifications

  • High school diploma.
  • Previous experience in a customer service, operations, security, or related role.
  • Computer literate and excellent knowledge of video monitoring software.

Core Competencies

  • Action oriented
  • Quickly and decisively takes action in fast paced, unpredictable situations, sense of urgency.


  • Drives results

  • Persists in accomplishing objectives despite obstacles and setbacks.


  • Selfdevelopment

  • Shows personal commitment, and acts, to continuously improve.

Working Conditions

  • Office environment
  • Flexible work schedule

Physical Requirements:


  • Must always remain alert during working hours
  • Ability to sit for long periods of time
The hourly rate range for this position is $20-$24 depending on experience.
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