Technical Support - Markham, Canada - EnGenius Technologies
Description
Technical Support - Responsibilities but not limited to:
- Trouble shooting on EnGenius full Networking products.
- Troubleshooting on EnGenius telephony products.
- Analysis of customer network information and recommend EnGenius Networking products to fit their requirements.
- Handle full cycle of RMA process from receiving defective units to the end of shipping out the repaired or replacement units.
- Follow up on technical issues case by case until issues can be solved and satisfied by customers.
- Support into day to day warehouse and shipping activities.
- Willing to travel to visit customers to present EnGenius products for presales and post sales support.
- Willing to travel to visit customers to solve customers technical onsite issues.
Minimum Requirements:
- 2 years experience in technical support, technician position in IT networking company
- Highly motivated individual capable of solve technical issues independently.
- College/University diploma in computer, or Networking related program.
- Strong knowledge in LAN/WAN, TCP/IP networking.
- Strong knowledge in WIFI technologies and WIFI products.
- Strong trouble shooting and problem solving skills.
- Strong sales mindset to understand and identify opportunity.
- Hands on experience in repair of electronic related products.
- Willing to travel to assist customers, team and sales department.
- Willing to work a team and assist into different department.
- Excellent oral and written communication skills including great presentation skills.
- Excellent communications in English, French is an asset.
- Employment history reference check, criminal check and credit check will be required.
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location:
In person
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