Trainer - Toronto, Canada - Teleperformance

Teleperformance

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:
**Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

**:

Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous
We encourage and trust your decision making skills.
Progressive work environment
If you have skills to prove we have all ladders for you to grow

Flexible

We believe in results

Innovative

All ideas matters

Inclusive

Everyone is Included and everyone wins
We work hard and party even harder

Annual Base Salary of CAD $50,000

Benefits & Perks

Established career path supported by selfassessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 4 weeks training, 2 weeks leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Weekly Friday socials, trivia nights, games, and movie outings.
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

Fixed schedule Monday to Friday 9am to 6pm.

Location

Qualifications:

BA/BS degree or equivalent practical experience.
Min. 1 year of training experience in a sales driven environment (inbound or outbound)
Extensive knowledge of product offerings
Strong interest in delivering training in a classroom and remote setting
Ability to speak and write English fluently and idiomatically
Public speaking skills
Desirable experience working in a structured sales environment
Desirable an experienced trainer
Desirable project management skills.

Responsibilities:

To align with the Training Manager and PSA managers plan to develop and deliver product training programs based on needs analysis and along with new product launches, features etc.
To ensure sales and product training are clearly defined, documented and delivered for each role within the organization on a quarterly basis. To implement internal and external best practices into the product training that will lead to improved sales performance and profit.
To be a product expert that provides training (80%) and support (20%) to all roles in the project on how to implement various aspects of the product in a way that will benefit the end client through increased profitability and customer satisfaction.
To track and measure training results working with the Sales Analyst before presenting this back to the Operations Managers and Client.
Complete at least 1 call shadow per week.
Deliver 2 progressive trainings per week +1 Microlearning session.
Onboarding of new hire classes.
Present Training updates and insights on a weekly market WBR.
To complete training needs analysis on a quarterly basis.