Practice Application Conversion Specialist - Toronto, Canada - Dentalcorp Canada

Dentalcorp Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This is a 20 month full time contract position.

Who you are

You are a service-oriented individual who is excited to be part of a fast-growing organization that enables the best to be even better.

You are a self-motivated, and looking for the opportunity to provide your expertise to drive change within an exciting industry.

You love working within a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our practices and support center team members.

As an individual who is driven by excellence, have a strong sense of discretion and you are eager to contribute the success of one of Canada's Best Managed Companies.

This is a remote opportunity and can be based anywhere in Canada.

Reporting to the Manager, Practice Applications, you will be responsible for providing support in all areas related to Practice Management and Imaging Software.

As the Practice Application Specialist, you will assist in providing support for practices throughout the conversion and/or upgrade process.

In this role, you will

Meet and collaborate with the team, stakeholder and vendors
Adhere to the companies conversion process
Serve as the primary point of contact during the conversion process
Develop and executing customized conversion plans tailored to the specific needs of each practice
Provide exceptional support to our internal network of practices
Build and maintain strong relationships with Practice Principal, Practice Managers and staff
Ensure accurate and efficient conversion of data from various systems into new system
Perform thorough testing and validation of converted data to ensure accuracy and integrity
Document conversion process, mappings, and procedures for future reference and auditing purposes
Monitor progress and address any issues that arise during the conversion process
Problem Solving: Identify and resolve issues and discrepancies during conversion process
Collaborate and assist with Practice Management Software configuration changes, and the rollout of new features
Provide hypercare support to ensure successful integration and client satisfaction.

- investigate and resolve all Practice Management software inquiries within our SLA standards

What we're looking for

University or College Diploma in retail, business, or office administration, or similar
35 years' experience in dental industry
Expert level knowledge in the use of dental software systems, specifically Dentrix
Familiar with Imaging Software
Strong Microsoft Office Suite knowledge
Jira Knowledge an asset
Knowledge of and demonstrated ability in company values, collaboration, integrity, excellence, and innovation.
Have the ability to manage multiple projects simultaneously and project management skills
Strong analytical skills, attention to detail, and ability to work with complex data
Exceptional customer service skills with a talent for building loyalty
Experience managing business operations including patient scheduling, finances, inventory, recall management and people management
Ability to work independently and in a team environment
Excellent analytical and problem solving skills
Willingness to work varied hours to align with business needs
Travel Flexible

About Dentalcorp

Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences.

Dentalcorp acquires leading dental practices, uniting its network in a common goal:
to be Canada's most trusted healthcare network.

Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.