French Bilingual Customer Service Representative - Remote, Canada - Foundever

Foundever

Verified Company

Remote, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

French Bilingual Customer Service Representative
Sykes and Sitel are now Foundever.

At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options.

You will find our call center jobs surprising. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within.

Location Requirements:
Must legally reside Canada. Currently hiring in AB, SK, MB, ON, NB, NL, NS and PEI

Core Responsibilities

Handle inbound service calls in both French and English
Understand and strive to meet or exceed metrics while providing excellent customers service
Navigate through multiple systems

Work with Us and You'll Enjoy

Handson paid training
Fulltime training and parttime or fulltime available after
Work from home benefits include saving time, money and the environment
Benefits including medical, dental, life and vision insurance, company matched RRSP contribution, and generous paid time off

Qualifications

You can speak and write both French and English fluently
You are 18 years of age or older
You have a high school diploma (or GED equivalent)
You can pass a criminal background check
You are eager to advance your career with a reliable company
You work well with a team or independently
You are able to commit 40 working hours per week

Equipment and Inernet Requirements

Internet Speed 5.0 Mbps download speed and 3.0 Mbps upload speed
Home router with wired link to PC
Desktop computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Chromebook and Android systems are not compatible)
Dual Monitors

About Foundever
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversationsevery day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

EEO Statement
Please note that Foundever Teleservices Canada Inc headquarters is based in Ontario. Any other position would be a remote position.