Service Counter Associate - Edmonton, Canada - Makita Canada Inc.

Makita Canada Inc.
Makita Canada Inc.
Verified Company
Edmonton, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Service Counter Associate
Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First - a simple concept and we get it.

We design and develop our tools with the user in mind, answering a simple question:
How do we make the job easier and more efficient for the customer?


How Makita supports our team members:

  • Competitive salary and incentive program.
  • Company paid benefits (medical/dental/vision/employee assistance plan).
  • RSP Plan.
  • Work life balance with paid/unpaid leave, including paid vacation, family related leave & personal days.
  • Opportunities for career growth and an Education Reimbursement Program.

What will you do?


You are responsible for the front counter customer service including, sale of accessories and parts, answering customer inquiries, receiving power tools for repair, providing information to customers concerning the diagnosis, cost estimates and shipping various Makita power tools and equipment.

You ensure the showroom is maintained in a safe, orderly, and clean manner, providing administrative support, and assisting with reports.


What will you work on?

  • Provide excellent customer service to our clients/dealers and public.
  • Process invoices for sales and repairs.
  • Support the Service Centre with administrative tasks and reports.
  • Notify customers of repair estimate, completed repairs and orders ready for pick up.
  • Ensure the appropriate service levels are maintained in the FSC.
  • Maintain inventory levels for parts and accessories.
  • Ensure the Factory Service Centre is clean and organized.
  • Ship and receive goods, both internal and customer items.
  • Perform other related duties as required.

To be successful you will have:
High School diploma or equivalent.

One (1) year of customer service experience.


What you bring to the team:

  • Strong planning and organizational skills to be able to prioritize your work.
  • Ability to work in a team environment and independently with minimum supervision.
  • Knowledge of inventory control, shipping and receiving via courier service an asset.
  • Familiarity with electric (AC & DC), pneumatic and gasolinepowered tools an asset.
  • Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.

About Us:

We have been in Canada for almost 50 years employing hundreds of people.

The Head Office is in Whitby, Ontario; we operate 2 warehouse/ distribution centres in Ontario and British Columbia, and we have 10 factory service centres strategically located across the country.

We are proud of our achievements, excited for the future and energized for our continued growth.


Interested in joining our team?

Job Type:
Part-time


Pay:
$18.00-$20.00 per hour

Expected hours: 20 per week


Benefits:


  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Tuition reimbursement
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Monday to Friday

Education:


  • Secondary School (preferred)

Experience:


  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

Work Location:
In person
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