Duty Manager, Gérant de Service Lounge Services Yul - Dorval, Canada - Swissport International AG

Swissport International AG

Verified Company

Dorval, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.

Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.

"

We believe that our people are what differentiates us from our competition.

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

If you have passion for hospitality, enjoy meeting new people and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you Swissport operates 50+ airport lounges across the world under the brand name of "Aspire Lounges".

Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi and above all a fantastic experience before their flight, no matter the reason for the journey.

Job Summary
Reporting to the Lounge Manager, the DM is responsible for overseeing the operation of the Executive Lounge.

Your activities

Supervises the Lounge Agents Assign duties, direct staff
Ensure that the daily report is properly completed and sent to all the relevant parties
Ensure that all operations are run in line with budgets and financial KPIs and that the lounge complies with all audits and have perfect scores
Coach and train staff members, maintain performance management records while working in accordance with applicable collective bargaining agreement
Ensure compliance with Transport Canada, airline customers, and Company rules and regulations, Liaison with airline customers and airport authorities
Always ensure a prompt and high standard of guest service to the travelers and respond to customer issues with corrective and preventive action
Enforce and monitor Company's Health & Safety policies and procedures
Promote employees' assiduity and maintains good work relations

Your profile

High School diploma or equivalent
Passionate about customer service with positive attitude and selfmotivated
A proven leader with the ability for problem solving and people management skills
High sense of responsibility and attention to detail. Planning and organizing skills
Excellent communication skills (written and verbal) in country specific language
Additional languages desirable (French is required for the locations in the province of Quebec)
Commitment to continuous improvement
Computer literate (Office Word, Excel, PowerPoint)
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

What we offer

Competitive pay rate ($18.00/h + Prime $1.50) Extended health, dental and vision package for fulltime employees
4% of vacation pay is included in your monthly payroll
Comprehensive paid training
Free airport parking is provided for fulltime employees
Possibility of advancement we encourage internal career development
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Join Swissport today and be part of a team that connects the world of aviation