Process Manager, Fraud and Controls - Toronto, Canada - BMO Financial Group

BMO Financial Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

33 Dundas Street West Toronto Ontario,M5G 3C2

The Process Optimization Integration & Technology Experience (POINTE) team supports the transformation efforts of BMO's Personal and Business Banking (P&BB) segment.

The POINTE team is relentless at transforming processes to unlock value, delivering improvements that contribute to bottom and top line growth, maintaining the tools and systems that enable day-to-day operations, and managing and mitigating risks.

We are looking for a Process Manager to join our team of individuals driving transformation projects.

Our focus is primarily on the intersection of fraud prevention and mitigation across all customer channels (e.g., branches, online, contact centers, operations centres); and as the team evolves, will have a broader enterprise-wide focus.

This position is well suited to entrepreneurial individuals looking to build on past transformation experience while learning about BMO and the financial services industry.

Responsibilities:

Process Management

Supports all maintanence of an existing group of operating processes impacting customer and noncustomer facing channels.
Assists in the design, implementation & maintenance of new operating processes and process artifacts (process maps, root cause analysis).
Continuously identifies opportunities to eliminate, simplify and automate new or existing processes.
Develops supporting process documentation (e.g., procedures, policies), and maintains this documentation to ensure it is relevant and available for its users.
Ensures all processes meet established standards and adhere to applicable risk, regulatory, internal controls, and compliance requirements.
Works independently on a range of complex tasks, which may include unique situations.
Resolves issues regarding processes that are raised from all sources/stakeholders.

Project Delivery and Operational Excellence Tools and Systems

Proactively raises ideas to drive a culture of operational excellence (e.g., visual management, reporting tools, KPIS, huddles) within the team.
Proactively raises ideas to improve the team's delivery capability.
Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.

Relationship Building and Stakeholder Management

Develops an understanding of the Bank's organizational structure and proactively builds relationships with the appropriate stakeholders.
Supports stakeholders in determining their business objectives and executes on projects and initiatives that achieves those objectives.
Proactively meets with stakeholders to report on progress.
Identifies opportunities to align stakeholders and drive consensus across various topics.

Broader work and accountabilities may be assigned as needed.

Qualifications

35 years of relevant experience in financial services
Postsecondary degree in related field of study
Proficient in using MS Excel or other data management tools to arrive at datadriven insights and conclusions
Proficient in using MS PowerPoint or other tools to tell stories, communicate ideas, proposals and outcomes to stakeholders
Strong problem solving and communication (verbal and written) skills
Strong client facilitation and coaching skills (e.g., presentations, workshops, project kickoffs)
Strong analytical & problemsolving skills
Familiarity with process improvement methodologies and process mapping

We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.