Technical Support Representative - Richmond, Canada - GE HEALTHCARE

GE HEALTHCARE

Verified Company

Richmond, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Roles and Responsibilities

Troubleshoot and resolve product performance issues through remote communication methods;
Dispatch, coordinate and support Field Service Personnel where applicable;
Update and maintain service call records and customer information as outlined in Service Operating Procedures, e.g. CRM call records;
Support and assist in the sale of service contracts
Officebased position and may be required to perform field services on occasion

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Experience and Educational Requirements

Diploma in technical studies; A+ and or Network +
Experience in a technical customer support/service or call centre role
Previous experience with direct customer contact, preferably within a global organization
Previous medical device servicing experience or prior experience as a biomedical engineer with an ultrasound background
Familiarity working with CRM databases

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Skills Requirements

Commitment to high level of customer service
Excellent interpersonal and oral and written communication skills;
High degree of professionalism in dealing with difficult situations and demanding customers;
Proven organizational skills with the ability to prioritize tasks;
Logical thinker with proactive troubleshooting and critical problem solving skills;
Self

- motivated with ability to work in a close team environment

Strong technical abilities with prior troubleshooting experience in hardware, software, and computer networking; TCP/IP & Wireless networking experience;
Strong PC skills, competent with Microsoft Office and proficient with Windows XP 7 & 8 environment;
Ability to learn new systems and technologies quickly;
Fluent in English. The ability to speak other languages will be a definite asset;

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Other Information Shift, on-call, overtime and holiday work required

Additional Information:

Relocation Assistance Provided:
No