Engagement Specialist - Edmonton, Canada - Government of Alberta

Government of Alberta

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Engagement branch within DDD is accountable for engaging with GoA ministries and stakeholders to identify opportunities to transform government services and better serve Albertans.

The branch partners with ministries to identify and shape digital service transformation opportunities and develop Ministry Digital Roadmaps.

Job Information
Job Requisition ID: 48830

Ministry:
Technology and Innovation

Location:
Edmonton (Remote)

Full or Part-Time:
Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary:
Permanent

Scope:
Open Competition

Closing Date:
November 9 2023

Classification:
Subsidiary 02B 3625 Program Services 3 Market Adjustment

Salary:
$2,626.89 to $3,448.73 bi-weekly ($68,561 - $90,011 /year)

Role Responsibilities:

The Engagement branch is looking for an Engagement Specialist to support the digital redesign of government services using agile delivery approaches by building and maintaining relationships through ongoing engagement.

This position reports to a Ministry Engagement Lead.

Key responsibilities include:

Working with key ministry partners, cross functional teams and stakeholders to encourage the exchange of information, ideas, or innovation, and to promote an atmosphere of shared effort to understand user needs that aligns to ministry business plans and commitments.
Engaging ministry partners to deliver digital services to Albertans with a Citizen Centric Approach (e.g., Product Delivery Model, Agile delivery approaches, Human Centered Design).
Conducting research on innovative trends in key business value chains and how emerging and advanced technologies are addressing trends that may improve GoA services.
Helping modernize government service delivery by promoting emerging technologies such as Artificial Intelligence (AI), Robotic Process Automation (RPA), Mobile Applications, Universal Design, Cloud and other modern approaches to ministry partners.
Identifying and defining innovative opportunities for digital transformation to improve and deliver GoA services.
Working with other divisional crossfunctional teams to identify, assess, and confirm GoA service opportunities.
Facilitating prediscovery activities alongside ministry partners to better understand and articulate the opportunities available to support ministries in service innovation.
Documenting and developing opportunities, business cases, Negotiated Request for Proposals, status reports and other artifacts as required.

Qualifications:

A university degree in a related field, such as commerce, arts, technology, plus two (2) years' related experience. See below for equivalencies.

Other requirements include:

Experience in consultation and engagement with senior management.
Experience leading complex projects and engagements or change management initiatives.

The following are assets:

Experience in usercentered digital delivery.
Knowledge of Agile delivery approaches.
Effective communication, presentation, and analytical skills.
Strong facilitation and consultation skills, working with diverse audiences.
Welldeveloped analytical and evaluation skills.
Welldeveloped teamwork and collaboration skills, working with crossfunctional teams.

Equivalencies are:

A twoyear diploma in a related field plus four (4) years related experience.
A oneyear certificate in a related field plus five (5) years related experience.

Notes:

There are two (2) permanent, full-time positions available.

Hours of Work
7.25 hours daily; 36.25 hours weekly, Monday to Friday

Location
Ability to work remotely within Alberta

Instructions for your Resume:

For Employment Experience:
Please indicate duration of employment (month, year)
Please specify employment status (i.e., casual, part-time, or full-time)

Ex:
Youth Worker, Jan June 2009, part-time (three, 8-hour shifts/week)

For any Post-Secondary Education:
Please specify your major and length of program
Please specify the year you graduated

Ex:
Bachelor of Social Work, 4-year degree (Graduated 2017)

Links and information on what the GoA has to offer to prospective employees.

Working for the Alberta Public Service
Public Service Pension Plan (PSPP)
Alberta Public Service Benefit Information
Leadership and mentorship programs
Professional learning and development
Positive workplace culture and worklife balance

APS Competencies:

Competencies are behaviors that are essential to reach our goals in serving Albertans.

We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
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Build Collaborative Environments: Promotes collaboration and positive relationships (even in challenging circumstances) within and across groups and builds commitment to reach desired results.

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Creative Problem Solving: Contin