Ia Client Service Associate - Vancouver, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Work Location:

Vancouver, British Columbia, Canada


Hours:

37.5


Line of Business:

TD Wealth


Pay Details:

38, ,700 CAD

This role is responsible for providing quality, efficient and specialized administrative support on multiple and diverse assignments.

This position will provide dedicated support to an Investment Advisor (IA) or team of IAs, and may also provide support to other branch staff.


CUSTOMER

  • Provide consistent and accurate administrative support to IA(s)
  • Prepare documentation and provide updates to IA(s) in preparation for client meetings
  • Create reports for analysis of client accounts
  • Accept/create leads & ensure correct referral coding on TD Leads
  • Submit marketing pieces for approval and compile client information packages; maintain marketing materials and mail outs via Marketing Express
  • Familiarity and adherence to compliance requirements as outlined in PIA's policies and procedures, including all aspects of new and existing account documentation and marketing materials
  • Deliver a legendary (gold standard) client experience
  • Provide market quotes and track Dividends, RSPs, RIFs

SHAREHOLDER

  • Prioritize and manage own workload to meet SLA requirements for service and productivity
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Protect the interests of the bank identify and manage risks, and escalate nonstandard, high risk transactions / activities as necessary
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Adhere to internal policies/procedures and applicable regulatory guidelines
  • Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
  • Use insights into how the customer or sales team integrates with other teams to coordinate efforts and resources to achieve shared objectives
  • Monitor service, productivity and assess efficiency levels within own function
  • Implement continuous process / performance improvements where opportunities exists

EMPLOYEE / TEAM

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and uptodate about the status / progress of projects and / or all relevant or useful information related to daytoday activities
  • Contribute to the success of the team by willingly assisting others in the completion and performance of work activities;
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

  • First level service professional requiring detailed knowledge of own direct products / services and key competitors
  • Interacts with customers to provide guidance on a broad range of products / services and identify referral opportunities, based on bank guidelines
  • Basic understanding of the business developed through education, training and / or experience
  • Develops foundational understanding of competitors, target industries and customer segments
  • Uses established methods and scripts to understand customer needs
  • Performs activities for customer retention and acquisition under direct guidance
  • Reports to the Manager of Client Service

EXPERIENCE & EDUCATION

  • Undergraduate degree or community college diploma preferred
  • Willingness to complete the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) to become licensed with the Canadian Investment Regulatory Organization (CIRO) within 6 months.
  • Strong communication skills with ability to build relationships and work collaboratively, confidentially and independently

Who We Are:


TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

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